Nothing

Everything

Stayed in May 2024

The breakfast could have had more options.

Location was good. The Shuttle was available when needed. Everyone was very friendly.

Stayed in May 2024

The beds wasn't comfortable.

Everything

Stayed in April 2024

The staff was exceptional, so friendly! The hotel was clean and the location is phenomenal.

Stayed in April 2024

No bacon for breakfast on the weekend

Location

Stayed in March 2024

Everything was great

Very friendly staff, clean room, great breakfast

Stayed in February 2024

From the outside it looked dated but when I went inside I was pleasantly surprised. It looked very nice and welcoming.

It was located close to the venue and the staff were very friendly. The rooms were clean and the bed comfortable.

Stayed in February 2024

Wish the breakfast was better

Price Size of room Conviene

Stayed in February 2024

One elevator was not working, the breakfast is basic.

The shuttle service to the airport is great. The hotel is just 3 blocks from the mall Grapewine Mills. The room is big, and it has indoor swimming pool and whirpool

Stayed in February 2024

Nice hotel with friendly staff. Comfortable rooms with very nice breakfast. Lots of parking. Close to major shopping area.

Stayed in January 2024

More choice for breakfast.

Breakfast could have been better

Stayed in December 2023

More available tables during breakfast

Easy check in

Stayed in December 2023

Maybe have more protein options at breakfast. There was vegetarian sausage and eggs, but maybe more meat options would be great. I really love Springhill suites breakfast options overall, though.

The breakfast was great, staff was polite and efficient, rooms were clean and comfortable!

Stayed in December 2023

The shower head could be improved.

Clean room and complete essentials.

Stayed in December 2023

I like all

The location and the staff very friendly and helpful when need it

Stayed in December 2023

Nothing

The room was nice and roomy and clean. The beds were awesome, comfortable. The breakfast was good well stocked.

Stayed in December 2023

Water pressure was horrible

Locatio and staff were excellent

Stayed in November 2023

Layout of the room

Stayed in November 2023

The breakfast left a lot to be desired.

We were looking for a clean, comfortable and safe place to stay. This hotel met the criteria.

Stayed in October 2023

I did not like the fact that my room was not serviced, even if I specifically asked the evening before

Very new and clean hotel

Stayed in November 2023

I would have liked more yogurt choices — larger containers and more flavors of yogurt that were NOT artificially sweetened. A few more outlets for charging electronics, especially near the bed, would have been helpful.

Breakfast was very good. There were a range of both cold and hot foods, and they were tasty. The suite was well appointed and comfortable; the bed and pillows were great. Lighting was good in both rooms and the bathroom. There were several fast food and chain restaurants within walking distance.

Stayed in October 2023

A little dated. The elevator was slow.

The pool!

Stayed in September 2023

Clean, nice staff, close to DFW airport.

Stayed in October 2023

We ordered the number 12 with all fish and no chicken and some extra crumbles or crispies and 1 medium drink. The girl seemed new so when she was getting the order I reminded her that we ordered all fish. Her boss (who turned out to be her mother) chewed her out and told her she was supposed to charge us for that. Several minutes later they gave us our tray and cup for the drink. I opened up the box and it looked like fish and chicken and not all fish. I inquired and said we ordered all fish. The boss lady said, "You didn't get charged for it, so you didn't get it!" I told her I had said that I wanted all fish to the young lady that took the order and again when they were filling the order. She told me she knew that but she wasn't going to give it to me until I paid. She would have to refund my order and recharge me. That I didn't order it that way to begin with. I said, "You know what? Just give me a full refund as I refuse to be treated like that!" She kept mouthing off that it wasn't her fault. I explained that it was not the young ladies fault, she was new and everyone makes mistakes. But it was handled wrong by her and us embarrassing and humiliating a customer. They should have just given the fish to us without an ordeal. So ridiculously handled. We went to dinner elsewhere and they lost the money! Dumb! Just dumb! I am not sure what has happened to some people's customer service these days. This was the location at 50th & I27 in Lubbock, Texas.

The room was comfy. The air-conditioning worked great. I loved the couch. The bed was comfortable and the pillows were awesome. The location was good. It was across the street from Grapevine Mills Mall.

Stayed in September 2023