500 Canal Street, Downtown New Orleans, New Orleans, LA 70130, United States of America
#96 of 171 hotels in New Orleans
Guests' ChoiceBased on 1164 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.3
Staff
8.6
Value for money
7.8
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 4, 2024
Davia
United States of AmericaVery nice facility . The water wasn't very hot in shower
Stayed in June 2024
Reviewed: June 4, 2024
Vladislav
SlovakiaStaff was not very helpful and friendly
Stayed in May 2024
Reviewed: June 3, 2024
Nichole
United States of AmericaI did not like how the people were just sitting on the steps in front of the hotel, and how they were outside in the front where people walk in smoking marijuana. That was the only thing I had a major problem with.
I loved the location of the hotel. It was convenient to everything.
Stayed in May 2024
Reviewed: June 3, 2024
Anna
CanadaAged room Water issues in the washroom
Location
Stayed in June 2024
Reviewed: May 29, 2024
Rachelle
United States of AmericaThe window blinds block the view
The location is perfect! Close to everything, yet far enough away to get a good night's rest. The bed and pillows were very comfortable. Nice gift shop. Starbucks inside the hotel!
Stayed in May 2024
Reviewed: May 14, 2024
Helen
United KingdomSome staff in breakfast room a bit surly
Location, bar
Stayed in May 2024
Reviewed: May 13, 2024
Maysha
United States of AmericaMy room was next to the elevator I heard the elevator all night couldn’t sleep.
Stayed in May 2024
Reviewed: May 11, 2024
Brian
United KingdomEating in the lobby - the food was good, but the menu was limited and so was the seating. We would have preferred to eat dinner in the Le Roux Bistro on the 2nd floor overlooking lobby, but it was not open in the evening. The Marriott across Canal street had a larger dining area and had more comfortable seating.
The breakfast choice was excellent and comparable to a five star hotel in Europe. The elevators were brilliant - plenty of them, and very efficient - never had to wait long given the hotel was high rise.
Stayed in April 2024
Reviewed: May 11, 2024
Paulette
United States of AmericaNo security or phone pickup when trying to report and get help at night Had to walk down to desk past 2 am and desk clerk was there and did not pick up phone
Location and amenities Clean
Stayed in May 2024
Reviewed: May 8, 2024
Laura
Dominican RepublicThe common areas of the property appear outdated, and the service at the restaurant is sluggish and unsatisfactory.
I liked its location.
Stayed in May 2024
Reviewed: May 7, 2024
Jessica
United States of AmericaRoom and hallways looked worn. Strange crack in the ceiling above the bed. Everything could use a refresh.
Excellent staff- professional, helpful and friendly. Room cleaning staff also very good.
Stayed in May 2024
Reviewed: May 2, 2024
Monica
United States of AmericaThe property needs to updates. it’s very old and dark.
location
Stayed in April 2024
Reviewed: May 1, 2024
Shashi
IndiaThere was nothing we did not like
The staff was very friendly and polite. They provided all help possible. Location was very good. Definitely a hotel we would like to visit again
Stayed in April 2024
Reviewed: April 30, 2024
Robert
United States of AmericaRoux restaurant was mediocre.
The bed and room was excellent.
Stayed in April 2024
Reviewed: April 5, 2024
Rodrigo
United States of AmericaThe service during the breakfast, the towels, the old TV, the coffee during the breakfast
The bedroom, location, and view
Stayed in March 2024
Reviewed: April 2, 2024
Craig
United States of AmericaThe parking garage
Very clean and the staff was good
Stayed in April 2024
Reviewed: March 28, 2024
Christeen
United States of AmericaLobby bar was too cold
Location Amenities on site- Starbucks, Fed ex, gidt shop Helpful staff Smart elevators View from my room was awesome
Stayed in March 2024
Reviewed: March 24, 2024
Jerrell
United States of AmericaThe restaurant staff in the lobby.
Every thing was great.
Stayed in March 2024
Reviewed: March 21, 2024
Omar
United States of AmericaFacility is a bit dated. We wanted to eat at the restaurant in the hotel in the evening but it was closed. We sat at the bar and the order took ages and my steak was way overdone! They replaced it immediately but nevertheless.
Exceptional customer service, from the people at the front desk to the staff at breakfast. Courteous problem solvers!
Stayed in March 2024
Reviewed: March 11, 2024
Sibyl
United States of AmericaHousekeeping response via telephone was poor.
Very helpful desk, bell, facilities and concierge staff.
Stayed in March 2024
Reviewed: March 2, 2024
Tiffanie
United States of AmericaThe room smelled like mildew and the carpet smelled horrible.
Location and the staff
Stayed in February 2024
Reviewed: February 26, 2024
Michael
United KingdomGreat location for the french quarter
Stayed in February 2024
Reviewed: February 16, 2024
Johnson
United States of AmericaNo fridge no microwave
Proximity
Stayed in February 2024
Reviewed: February 15, 2024
Robert
United States of AmericaEverything was fine
The staff were very helpful and courteous
Stayed in February 2024
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