555 Universal Hollywood Drive, Universal City, Los Angeles, CA 91608, United States of America
#91 of 386 hotels in Los Angeles
Guests' ChoiceBased on 3111 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.5
Staff
8.7
Value for money
7.5
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 23, 2024
My
United States of AmericaDid not have a small step stool for kids as needed in bathroom
Breakfast was good
Stayed in December 2023
Reviewed: January 21, 2024
Peter
AustraliaHousekeeping entered our room at 8am after knocking once on day of check out to “do a check for the 11am check out”. Little issue when we were all fast asleep when this happened, told reception when we checked out and the response was “oh”. Check out reception was poor (told us no charges to room, we had to speak to another staff member to get the correct charges).
Close to universal studios (can walk or take free shuttle), staff member who checked us in was great and has clean/large rooms.
Stayed in January 2024
Reviewed: January 19, 2024
Evelyn
MalaysiaNone
A Pleasant Walking Distance to USS.
Stayed in December 2023
Reviewed: January 19, 2024
Marcelo
BrazilOld furniture and carpets. Small beds even in more expensive rooms in high floors.
Location
Stayed in January 2024
Reviewed: January 19, 2024
Debbie
New ZealandHow expensive room service was
Great location to universal studios. Clean and comfortable
Stayed in January 2024
Reviewed: January 17, 2024
Wilbeth
United States of AmericaPrices of the breakfast buffet should be affordable like the other hotels!!Kids dont eat much its kind a high price...
Room is clean and comfy ..The location is great also close to everything hollywood boulevard and parks.!!Has shuttle to take to universal and city walk...
Stayed in January 2024
Reviewed: January 16, 2024
Ming
Taiwanbathroom was bad. two bottles of shampoo instead of body soap, the shower head was half broken.
Stayed in December 2023
Reviewed: January 15, 2024
Ashleigh
New ZealandMy first time staying at the Hilton. Perfect place to stay if you're going to Universal Studios. The hotel has a free shuttle, and it takes 5 minutes and runs all day till 11pm. The beds were so comfortable loved them. Pool and spa were great too. For a girls' trip, it worked out great. Definitely would be family friendly too. Would stay again.
Stayed in January 2024
Reviewed: January 15, 2024
Anastasia
AustraliaWifi was expensive
Stayed in December 2023
Reviewed: January 5, 2024
Emma
AustraliaThe rooms and corridors were very tired and looked in desperate need of a refurbish. I don’t mind staying in hotels that need a refurbishment, but for the cost of this room my expectations were higher,
The room was a good size and the location was within a very short walk of Universal Studios Hollywood. All the staff were friendly and helpful.
Stayed in January 2024
Reviewed: January 5, 2024
Cecilia
United States of AmericaEverything was great except the shuttle that transports you to and from the park gets crowded. Not a big deal since it’s a short walk.
Great location and friendly staff! The front desk was very accommodating of our early check-in. The beds are really Comfortable and the rooms are very spacious.
Stayed in December 2023
Reviewed: January 3, 2024
Ye
CanadaBreakfast is free for adults but charged for kids.
Convenient transportation
Stayed in December 2023
Reviewed: December 30, 2023
Wei
United States of Americathe parking charges me $40 dollars and plus tax!
Stayed in December 2023
Reviewed: December 29, 2023
Vince
United States of AmericaThe food from room service was very good
Stayed in December 2023
Reviewed: December 26, 2023
Bainter
United States of AmericaThe pool was closed and we didn't know it. Kid was pretty disappointed getting changed and walking down there to find an empty pool.
It was always quiet and was within walking distance to the universal front gate. Closer than most parking garages. Room service was pricey but delicious. They had beautiful grounds with privacy patios to smoke that were decorated and enjoyable.
Stayed in December 2023
Reviewed: December 23, 2023
Jessssy
AustraliaPool was closed for maintenance.
Stayed in December 2023
Reviewed: December 23, 2023
Chris
United KingdomA little bit out the way from anywhere else
Close to Universal
Stayed in December 2023
Reviewed: December 23, 2023
Natalie
United States of AmericaClose to universal studio and clean
Stayed in November 2023
Reviewed: December 20, 2023
Stefano
New ZealandGreat location to visit universal studios, the friendly staff
Stayed in December 2023
Reviewed: December 20, 2023
Heather
United States of AmericaThe location was great for our trip to universal studios Hollywood
Stayed in December 2023
Reviewed: December 19, 2023
Khim
United States of AmericaWhat i did not like was the bathroom in our room when you take a shower the water is leaking out of the shower door. And we request for a microwave and try to charge us 25$ but when i said i need to think about it they said that it was free of charge. When it supposed to be include in the room. And also the ref isn’t working.
I like about this hotel was very convenient when you are going to Universal Studio. You can just walk or take the shuttle.
Stayed in December 2023
Reviewed: December 18, 2023
Mary
United States of AmericaThey didn't clean our room. We didn't get any drinking water in our room. TV didn't work very well.
Locations was great.
Stayed in December 2023
Reviewed: December 18, 2023
Sandra
AustraliaExcessive parking costs. The bath shower combo is a bit outdated. No amenities. I feel that for the price we paid, it did not meet expectations. The room was a bit small.
Location is what this property has going for it, as it is next to Universal Studios Hollywood.
Stayed in October 2023
Reviewed: December 17, 2023
Tahlia
AustraliaWater pressure in the shower is terrible needs to be fixed, AC rattles when it is on, dust on the tops of the skirting tiles in the bathroom
Loved the location of property to universal and city walk, free shuttle to the park, comfy bed and space of the room and ammenities provided
Stayed in December 2023
Reviewed: December 16, 2023
Judith
CanadaThe pillows are horrible. For the price you pay to stay here you would think better pillows
Very lovely rooms, big and a good location
Stayed in December 2023
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