CALLE 60 491-B ENTRE 55 Y 57, 97000 Mérida, Mexico
#128 of 177 hotels in Mérida
Guests' ChoiceBased on 238 hotel reviews
8.0Cleanliness
8.0
Comfort
8.0
Location
9.5
Facilities
7.5
Staff
8.7
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 June 2024
James
United KingdomRoom a bit small compared to newer modern 4* hotels but it is in a nice old historic building. Room was still perfectly comfortable for one but might seem a little bit cozy for two, if you are used to big hotel rooms.
Nice hotel in lovely old house. Great location in Calle 60 in the centre of Merida. Wifi and air con in room worked well. There was some work going on but it was generally quiet. Comfy beds.
Stayed in May 2024
Reviewed: 29 May 2024
Selene
MexicoBathroom was a little small and the door opens in an awkward position taking up too much space. Doesn’t accept Amex.
Clean, friendly staff, excellent location. Working AC. Cute small pool.
Stayed in May 2024
Reviewed: 10 May 2024
David
United StatesSome rooms had a fridge, but ours did not. They said we could change, but it was not important enough to bother. I wish they had information on the Maya Train departure times.
We could have spent our valuable vacation time, asking around town about the cenote tour, but instead just bought it from the front desk, and enjoyed it immensely. The room was HUGE and the pool was good too.
Stayed in May 2024
Reviewed: 29 April 2024
Judith
CanadaThe bed is not super comfortable and the staff are not extra welcoming
The pool is fantastic! The heritage building.
Stayed in April 2024
Reviewed: 24 April 2024
Yolanda
United StatesAir conditioner was a bit loud, and bathroom was dated.
Location location location
Stayed in April 2024
Reviewed: 10 April 2024
Carolina
GermanyGreat location and beautiful place. It is great to have the option of a Family Room.
Stayed in April 2024
Reviewed: 25 March 2024
Irina
United StatesMy two kids (7 and 9 years old) and i had a room with queen beds. The queen bed is narrow enough and suits only for one child or adult. We always have impression that the hotel tries to save every penny: minimum towels, soaps, furniture.
The hotel is just in the very Center of Merida and close to all main sightseeings. Very beautiful lobby and pool area. Very friendly, helpful and prompt staff. Spacious and quiet room.
Stayed in February 2024
Reviewed: 21 March 2024
Andrea
CanadaRoom was big but very empty
Very close to main square
Stayed in February 2024
Reviewed: 4 March 2024
Mike
United StatesBreakfast is just OK
Location was very convenient and close to lots of destinations
Stayed in March 2024
Reviewed: 25 February 2024
Angela
United StatesFloor wet from shower
It was a good location. And a very good restaurant. The shower did get the floor wet.
Stayed in February 2024
Reviewed: 22 February 2024
Enzo
ItalyThey made us pay for extra milk in the coffee at the bar
In the center of town Old style hotel
Stayed in February 2024
Reviewed: 19 February 2024
Mark
United Statesno issues.
The hotel has some old world charm but is a little rough around the edges as you might expect for an old hotel. The beds were comfortable. The staff was friendly and helpful. Some staff do speak some english which is helpful at times. There is a restaurant and coffee shop built into the hotel which is convenient. The location is good for tourist sites and also a short walk to the glitzy part of Merida. All things considered its a good value for the money.
Stayed in February 2024
Reviewed: 15 February 2024
Darcy
PanamaRooms are very sparsely decorated.
Beautiful old hacienda. Central location
Stayed in January 2024
Reviewed: 6 February 2024
Finley
United StatesThere weren't any towels in our room when we checked in, but we just asked for them and the staff brought them up right away.
Beautiful building, lovely courtyard area. We loved the pool, so nice on a hot day. The staff was attentive, friendly, and helpful. And there's a great coffeeshop on the floor level.
Stayed in February 2024
Reviewed: 3 February 2024
Rick
United StatesNo elevator
Location; the charm of a grand old hotel
Stayed in February 2024
Reviewed: 3 February 2024
Colette
United StatesConstruction going in the street(nothing the hotel could change) will be nice when it’s done
Convenient location, helpful staff, room was comfortable but basic
Stayed in February 2024
Reviewed: 30 January 2024
Ainat
Netherlandsthe room was very damp
Location was very good, atmosphere of the building was nice
Stayed in January 2024
Reviewed: 22 December 2023
Wood
United StatesThere are lots of stair and no elevator. I couldn't manage the stairs, and the room I was in the first night faced was upstairs facing the street and was quite noisy. However, after one night they moved me to a quiet room on the mezzanine and it was a delightful stay after that.
The staff were friendly and helpful, the rooms were clean, the beds were comfortable, and the location was excellent.
Stayed in December 2023
Reviewed: 19 December 2023
James
United Statesbed was a bit short and I am not a tall man. The evening staff was excellent, morning less so.
Historic location, quiet, clean room, excellent value
Stayed in December 2023
Reviewed: 8 December 2023
Finnur
IcelandThe hotel has a big open air courtyard but it lacks comfortable seating and tables. The pool and pool area are small and could do with an upgrade. The rooms are big and it would be nice to have comfortable seating chairs/sofa.
The hotel's location and the size of the room (two double beds) are the main advantages of this hotel. Also friendly staff, free overnight parking and two complimentary bottles of water per day.
Stayed in December 2023
Reviewed: 25 November 2023
Maria
United StatesMy mom complain about her bed sheets smelling like swet. Mine and mine aunt were clean
Everything was at walking distance
Stayed in November 2023
Reviewed: 17 November 2023
Kristin
United StatesThe room was economy, $38 plus tax. Cement floor, bedside lamp broken, toilet needed to be fixed, towels were frayed, outside wall was street, so very noisy. Excellent shower.
Location, staff, attached coffee shop and restaurant
Stayed in November 2023
Reviewed: 16 November 2023
Ileana
MexicoBeing near the main square, the street can be a bit noisy
Location is excellent, very close to the city centre. Breakfast included is really good
Stayed in October 2023
Reviewed: 16 November 2023
Oceane
FrancePool isn’t exposed directly to the sun , getting a little cold and not nice to use past 5pm.
The location was great , and offered a good value for money we paid .
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content