The room was unlocked when we arrived. The parking lot looks sketchy. the hallways and door to your hotel room are not well maintained. the door locks don’t work very well.

the room was adequate, but dated.

Stayed in October 2022

50 years ago the Airlane Hotel was the place to go . Great food and service. we got engaged there.

Stayed in September 2022

heater does not work well, it wad so cold in the room

near airpory

Stayed in October 2022

Old decor. Old bathroom fixtures

Price. New sheets. Excellent front desk and maintenance staff who went went above and beyond to help us fix our trailer in the parking lot

Stayed in October 2022

could use new mattress for the bed. Only one towel provided…asked for another and had to wait until more were out of the wash?? this is 7 in the evening. Breakfast was not a included..website said it was

The lobby was beautiful. The room was clean

Stayed in October 2022

The breakfast place wasn’t opened when I checked out. The room was kinda smelly. The tv didn’t work. The service was super super slow! Almost 25 min wait to just check in!

Stayed in September 2022

The room was dirty and smelled. There was a broken lock on the door. There was some kind of crap on the curtains and walls. There was a face mask hanging from the drain pipe underneath the sink. Does your staff bend over to clean underneath there. Omg, the carpet was filthy, that's probably were the smell was coming from. The lamp shades are all stained and one was missing the switch to turn it on was broken so forget that one. The telephone was the first one ever put in a hotel. The paper with the extension numbers was stained brown around the edges. The lamp frames were filthy. Worst room I've ever stayed for $180.00 Don't do it people.

The only thing good about this place was the bed. The bedding was old though. They need to update their linens

Stayed in September 2022

the room didn’t seem clean at all. we had reserved a room for two they only stocked the room for one. cups and towels. the bed was incredibly uncomfortable. the staff member that checked us in was not welcoming, didn’t make eye contact and didn’t seem to care we were there.

the location

Stayed in August 2022

there was an obvious difference in care from trims for people with pets to people who didn’t. they outside doors didn’t lock and my door stuck every time I opened or closed it.

the space was clean

Stayed in September 2022

Lobby impressive , rooms old needs updating for the price

Location close to highway east accesd

Stayed in September 2022

Lots a house flies and fruit flies in my room Room telephone not working

No breakfast

Stayed in September 2022

door was finicky and hard to get key to work. had to ask for a second set of towels. someone else’s shampoo left in shower. peeling plaster in shower. no security bar or outside light on second entrance

close to highway

Stayed in September 2022

The building is tired and needs upgrades. The mattress was. old and soft, the ventilation is very poor and the air is stale. Needs a major investment in the interior

location

Stayed in September 2022

Very old, and wear and tear.

Stayed in September 2022

Highway noise and not a great looking parking lot! The pool was closed and the date we stayed was not listed as closed. The facility needs a update. only one ice machine working. the bed was not that comfortable.

Very nice staff and very clean they upgraded us to a king room!

Stayed in September 2022

The front counter staff (2) had to work together on EVERYTHING and neither could tend to the steady 2-3 customers in line making the wait very long. During my wait in line, I was privy to other guest's concerns. My room was unsatisfactory from the start (AC did not work & the water was shut off). I made 2 trips down to the counter to express my concerns and had to wait a long time. First I was told someone would come to the room to check the AC and before I could say I wanted another room, one was offered. All the above issues were resolved. The fridge was dirty & contained a Tim Hortons coffee cup filled with what looked like hardened grease. The bed covering had a cigarette burn in it. The decorating & furniture was very dated. For the price of the room, and compared to other stops I stayed in during my vacation, I expect more value. No breakfast was included, the pool/hotub was closed....in my opinion the rate should be reflective. I stayed in a brand new Marriot in Sault Ste. Marie with all the bells & whistles for 25% less on the nightly rate. As it was close to the airport, the helicopters coming in low were very loud.

The bed was very comfortable and the room was fairly spacious. Parking was ample & convenient. There were sitting options in the room (arm chairs & a desk). Lots of lighting options. That night was quiet and I had an uninterrupted sleep.

Stayed in August 2022

For the price, there should be a continental breakfast

It was quiet. I slept well

Stayed in September 2022

Their was insects in my dry cearal

Freindly service

Stayed in September 2022

the outside noise , the location wasn’t so great. they told us the restaurant was open when we checked in but when we go there it was not ! they offered us cold fish and chips meals from a fridge in the hallway. The manager was “pushy” in a hurried way wanted us to buy the cold meals and told us they would be okay in the microwave. I will be upset if that shows up on my bill

the room itself was good enough

Stayed in August 2022

No pool

Housekeeping

Stayed in August 2022

The general appearance of the common areas is poor and unclean. This includes all of the hallways which is not a good experience to walk to your room. Some of my room was not clean either.

The attendant at the front desk was very patient and relaxed given the situation that he was encountering.

Stayed in August 2022

Staff didn’t seem to care we were there and were very understaffed

Room was clean and comfy

Stayed in August 2022

No security cameras working

Quick check in and lobby restaraunt

Stayed in August 2022

Everything. Pictures are NOT what they seem. NO ELEVATOR The place is dated and dark and old and sad looking. The front desk & Indian manager was not organized. Even after I called the day before to assure everything was ok, the room was not ready for 3. I think they forgot we were coming and assigned a pet friendly room on the second floor... not common in any other lodgings we stayed in. When I showed up, due to dogs and luggages, it was hard to go up a floor. He offered me without request, a room at the Travel lodge with 1 bed for 3 adults(1 star) for the same price and no extra charge... emphasizing same price to me twice. I thought he was trying but then luckily my daughter quickly searched and saw this was a 1 star lodging, not to mention the big price difference of 100 dollars less. When I mentioned this to him. He replied... oh.. ok.. i give you for 149 ??? What the heck ? This level of dishonesty did NOT go down well with our family. We called and informed them with all the things broken in the room..lights, towel bar, we got 1 soap and 1 shampoo for 3 people ???? Did nothing.f WE decided to just sleep and left super early the next morning to just get away from this place. The room was basic clean. Stay at the comfort inn. they looked much better. We had to get our own towels and ammenities as they could not bring it to us.

Nothing... the lady at the restaurant who gave us water was nice.

Stayed in August 2022

In need of cosmetic updates..

Convenient.

Stayed in August 2022