698 West Arthur Street, P7E 5R8 Thunder Bay, Canada
#23 of 24 hotels in Thunder Bay
Guests' ChoiceBased on 1030 hotel reviews
4.8Cleanliness
5.6
Comfort
5.7
Location
6.8
Facilities
5.0
Staff
7.0
Value for money
5.3
Free WiFi
7.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 19, 2024
Alex
Canada2 king bed suite was large and open, but the couches included were disgusting. We had to ask for sheets to cover the couches in order to use them. No hot water at all during our stay. We were denied extra blankets. The breakfast was closed. We were notified after booking that the pool facilities were also closed. We paid $170 for one night - go spend and save your money elsewhere.
Very close to the airport and a great restaurant is attached.
Stayed in April 2024
Reviewed: April 16, 2024
Glenn
CanadaRoom was dated - damaged services.
Stayed in April 2024
Reviewed: April 1, 2024
Igor
CanadaMain issue is weed smell. Apartment was fairly clean but it could be cleaner. Breakfast was OK, it's more like snacks/continental.
Friendly staff, good location.
Stayed in March 2024
Reviewed: March 9, 2024
Julie
CanadaNo hot water the system was broken, very old, tired and basic. Nothing around the hotel in quite a run down area.
Staff were extremely friendly and helpful and 5 mins from the airport. If it wasn’t for the staff I would have checked out and found another hotel.
Stayed in March 2024
Reviewed: March 2, 2024
Jiahao
CanadaTerrible front desk service when I called them
location is good
Stayed in March 2024
Reviewed: March 1, 2024
Tammy
CanadaThe room smelled very musty we had to spray our car scent in the room to be able to sleep windows had alot of condensation on them. Pool and hot tub closed down
The front lobby was clean the staff was friendly
Stayed in February 2024
Reviewed: January 18, 2024
Sam
CanadaDirty bathroom...mold everywhere...
Bed ok
Stayed in January 2024
Reviewed: December 18, 2023
Momoh
CanadaThe staff wasn’t in the front desk throughout the night and my key wasn’t working to access the bedroom. I ended up sleeping at a friend’s house until 8am when I came back at the front desk to reactivate my key
Location is nice
Stayed in December 2023
Reviewed: November 5, 2023
Crystal
CanadaSmelled, big bugs running around in bathroom and by the tv stand
Stayed in November 2023
Reviewed: October 21, 2023
Melinda
CanadaIt is tired looking and in need of upgrades
Friendly staff, proximity to airport and amenities
Stayed in October 2023
Reviewed: October 18, 2023
Alex
United KingdomFirst room smelling of Cannabis Smoke something we dont like.
Room Change
Stayed in September 2023
Reviewed: October 11, 2023
Barbara
CanadaGreasy potatoes and room service, did our garbage, towels due to short staffed
We didn't even get a cleaning service for the time of our stay there
Stayed in October 2023
Reviewed: October 11, 2023
Barbara
CanadaGreasy potatoes
Think breakfast was good expect for greasy potatoes
Stayed in October 2023
Reviewed: October 10, 2023
Leo
CanadaPlace was pretty empty, but we guests were put in the room adjoining us, and they were a bit noisy. A room between us would have been nice. The reception did not give good enough instruction about where to park and where to find the door we had to enter.
Stayed in September 2023
Reviewed: September 28, 2023
Darrell
CanadaI called and they said they didn’t have any vacancies. So I booked with booking. The place seemed empty.
Stayed in September 2023
Reviewed: September 18, 2023
Steve
CanadaHousekeeping is very poorly done. Shower has mold growing on the caulking. Property maintenance is extremely behind or just non existent.
Location was good. Staff was nice
Stayed in September 2023
Reviewed: September 17, 2023
Jamie
CanadaThe building smells, I could smell other guests smoking in their rooms in the same hallway I was in. People were partying in a room when I got there. I understand when traveling with a pet hotels generally give you a crap room but this was ridiculous. As a woman traveling alone I didn't feel safe so far from the front desk. I found a lighter on the floor, my dog ate something crunchy on the floor too, and I found old frozen steaks in the fridge. I dont think they properly clean their rooms considering all the crap I found. I was on the ground floor and my window did not have a lock that worked so someone could easily break in while I sleep. The pillows were so big I woke up with a kink in my neck. I will never stay here again.
Lots of parking space.
Stayed in September 2023
Reviewed: September 12, 2023
Bonnie
CanadaThe toilet seat was loose. There was no air conditioning and the screen on the window was damaged so unable to open the window for fresh air. The wifi connection was very poor.
Stayed in September 2023
Reviewed: September 10, 2023
Jenny
CanadaOn the first floor, walking to my room, the hallway smelled of cigarettes. The room I stayed in had no air conditioning.
Entrance of building was great.
Stayed in September 2023
Reviewed: September 10, 2023
Tamara
CanadaRundown and in need of an update. Pool was closed due to a health inspection. Room had blood on the bathroom floor and door and bathroom vent hadn't been cleaned in a while. Beds were on old wheeled metal frames which made the beds squeaky. Only one small garbage can between the room and bathroom. Not worth the cost
Staff were pleasant
Stayed in September 2023
Reviewed: September 8, 2023
Nour
CanadaThe washrooms wasn't cleaned
The friendly front desk staff
Stayed in September 2023
Reviewed: September 7, 2023
Tiago
BrazilStrong cigarette smell, everywhere inside the room.
Location, facilities.
Stayed in September 2023
Reviewed: September 5, 2023
Allison
CanadaDirty and outdated
Location
Stayed in September 2023
Reviewed: September 2, 2023
Sendhilraj
CanadaMinor damage to my car parked overnight. Was simply thrown the hotel policy fine print on reporting. Won't be staying here again.
room was decent for the price/location.
Stayed in June 2023
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