Breakfast! There was no variety and the same everyday. It was too busy and chefs could not keep up with orders (Mistakes). By the time you have your special cooked egg, everything is cold and the coffee could be better. no Variety and not strong enough. That was the biggest dissapoitment for me

The room was great, bed and bedding excellent. We paid to upgrade for the Niagra falls view which was wonderful.

Stayed in May 2024

Breakfast could be better in terms of options.

The view of the falls was spectacular! Staff were very attentive. Would like to commend Alan, our server for breakfast. Super helpful.

Stayed in June 2024

There is a lot of noise in the corridors late at night.

Direction

Stayed in June 2024

The deposit of 200 CAD was charged for each night of the stay which we did not expect, so have extra funds ready for your trip. The breakfast was rather mediocre quality and I would expect normal glasses and not plastic in such a hotel. The staff at the reception wasn’t very helpful and even though it was not high season, you could feel they are fed up with their job…

The view from the 29th floor was absolutely spectacular and the reason we booked this hotel. The view was perfect and everything we hoped for! The room itself was nice and the complimentary evening drinks were also a nice surprise.

Stayed in April 2024

Fee for parking and water in tub did not drain properly.

Location

Stayed in May 2024

That I had to pay $100 for valet service to park my car. That was a bit on the high side. I think $50 should have been more like it.

The room was good and breakfast was great. I could not figure out how to turn on the bedroom lamps though. I had to make do with reflection of light from the sitting room and bath room.

Stayed in May 2024

Breakfast is chaotic, and I feel staff don't really want to see what's going on there, like people literally standing next to the food and eating there! Not even sitting at their tables! Someone should definitely be checking that things are OK there. I feel they just worry about replacing trays... They don't clean your room unless you stay for 4 nights or more, which is very strange for the price you're paying. We had to take our own garbage bags and put them outside the room so someone would give us new bags. TV system is kind of outdated. No smart TV, no Netflix or other options.

The view from our room was spectacular. We had the view of both falls as requested. And saw the fireworks every night. Bed was comfy and room was very clean. Staff was friendly and helpful. We never had to wait too long for the elevator (we were staying on the 41st floor). The hotel has restaurants on site, which is great. Also complimentary drinks at the bar

Stayed in May 2024

Breakfast was very poor for this hotel and room price. Even no peanut butter or cream cheese. So much dust was floating in the room when AC worked.

Great scene and spacious rooms

Stayed in May 2024

I booked 2 room together for family visit purpose, but they give me 1 room on 15th floor and another on 20th floor! That was not accepted from a star hotel!

Location

Stayed in May 2024

Paid parking

view

Stayed in May 2024

The wait time for elevators

The location was good, we were quite close to the falls and short walking distance to the convention centre. I loved the fact that breakfast was included and provided a nice variety.

Stayed in April 2024

Breakfast was hectic. We got there at 9am and everyone was telling us that doors to the buffet will be closed at 9.30 full stop. It felt like cattle mart, people acting like this was the last food they ll ever get.

Location was amazing. Room was good. Elevators took long time but stairs are there as an option.

Stayed in May 2024

The tv were very old they should adapt to the new led TV that have built in youtube and other apps.

The staff was friendly and place was clean and the view if the fall was best.

Stayed in May 2024

Breakfast isn't organized good, money being asked for parking, elevators are overcrowded, price is high.

The view is SPECTACULAR and this is why you take this hotel, even if rest of the things aren't as you want them to be.

Stayed in May 2024

The cleaning service was horrible, they did not changed the towels and the bedsheets, even after calling them they just brought fresh towels and did not even take the used ones out, the shampoos and other stuff in the bathroom were out the time we checked in, no one even came to enquire about anything.. everything was to be asked, even you have to go to the reception to get your toothbrushes and paste, and the tooth brush quality.. USELESS..

It’s a walkable distance to the fall, well connected to restaurants nearby

Stayed in May 2024

Breakfast wasn't great and limited for protein. The scrambled eggs were tasteless and unpleasant. If you don't eat loads of carbs for breakfast you will struggle.

Location was great, room was nice size with great view of the falls. Staff were helpful and very nice. The dining room view for breakfast is amazing. The complimentary drink was a nice touch.

Stayed in May 2024

We didn’t get the floor that we booked for. My room that I booked was on 30th floor, but I was not given the same. The hotel told it was the problem with booking.com

Location and cleanliness was good

Stayed in May 2024

The elevator line is so long, and the breakfast is disorganized. A lot of people get their food at the same time in a small space. There is a person on check-in that he is not polite. He did not explain, and he didn't like to answer questions.

The place and location are ok.

Stayed in May 2024

room no have whater

Stayed in May 2024

A lot hidden fees

Breakfast was good and location

Stayed in April 2024

That there was only one elevator for the side of the hotel that I was staying on, but at least it was a large elevator, so that made it easier. It should be noted that the self-parking is off-site. There are shuttles that run constantly to and from the parking lot which made things a lot easier. It's also a decent sized hotel so breakfast is very crowded.

I paid for a view of the falls and my room delivered and it was absolutely beautiful. The room was clean and all the appliances worked well. The staff was really nice and helpful. Most of the things I wanted to do centered around the falls and restaurants, and most of it were in walking distance, so the hotel had great location.

Stayed in May 2024

The breakfast options are very limited. The logistics is so complicated. The room is so noisy.

Location is so good.

Stayed in May 2024

Lighting

Close to falls

Stayed in May 2024

Bathroom was outdated and old. Coffee machine didn't work properly.

Location was great and close to all amenities.

Stayed in May 2024