167 City Road, Southbank, 3006 Melbourne, Australia
#70 of 206 hotels in Melbourne
Guests' ChoiceBased on 3271 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
9.0
Value for money
8.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Richard
AustraliaRoom was a bit small
Very new and clean
Stayed in May 2024
Reviewed: 26 May 2024
Zack
AustraliaRoom very little Parking isn't ideal and a long walk with luggage Tiny bathroom Noise from upstairs room when using water
Great location and comfortable room! Great lobby and food Great staff Good facilities
Stayed in May 2024
Reviewed: 26 May 2024
Nish
TaiwanNice location near the Crown.
Stayed in May 2024
Reviewed: 25 May 2024
Michael
AustraliaThe only thing I didn’t like was you could hear the rooms doors open and shut all the time .
So close and walking distance to the places I wanted to go to .
Stayed in May 2024
Reviewed: 23 May 2024
Janelllee123
AustraliaHelpful staff and a friendly atmosphere. Lobby bar was a great facility.
Stayed in April 2024
Reviewed: 21 May 2024
Phil
AustraliaOff site parking location was confusing to find and we parked in the wrong car park so couldn't get a discount. Carpets could do with a good steam clean?
Staff assistance was outstanding in meeting our requests. Free drink for no housekeeping service was a good reward. Value for money. The overall experience was great. Bar open late for drinks on Sunday night was also great. Great location.
Stayed in May 2024
Reviewed: 20 May 2024
Emma
AustraliaRoom had a coffee machine but no pods provided to make a coffee which was a let down, we also didn’t have access to call reception on the phone as the phone was just dead so didn’t bother asking for the pods. The $100 deposit before checking in also caught me by surprise, would’ve been nice to know this prior time check in/ at time of booking.
The location was unmatched - could easily walk to the CBD where there was bars/ restaurants/ tram access (and did every where except to the airport) free drink voucher if you skipped a room turn down was a nice little bonus, also nice there’s a bar at the hotel and a clean and comfortable venue.
Stayed in May 2024
Reviewed: 19 May 2024
Ren
JapanNo amenities such as slippers, toothbrush, or robes. Cleaning was sometimes lackluster. A bit far away from the CBD/station.
Clean, good neighborhood
Stayed in May 2024
Reviewed: 17 May 2024
Maggie
Australiaunfortunately there was a pizza box hiding under the bed that we found the following morning, toothpaste was on the shower handles aswell. looked cleaned but after smelling something unusual and finding a pizza box underneath the bed it was a bit odd.
perfect location with amazing staff! good value for money aswell!
Stayed in May 2024
Reviewed: 14 May 2024
Benjamin
AustraliaAlthough I absolutely loved the water pressure, the bathroom floods as the drain is not big enough to handle the flow of water. Wasn’t a big deal as there is another drain outside the shower. The floor was just very wet.
Nice and modern quirky hotel in a great location. Comfortable bed. Very friendly staff at reception. Great coffee from the onsite cafe. Would stay again.
Stayed in May 2024
Reviewed: 13 May 2024
Tayla
AustraliaNothing
The atmosphere, the size of the rooms. The staff are lovely.
Stayed in May 2024
Reviewed: 13 May 2024
Jodie
AustraliaWhilst the room was small, for a single traveller, it was perfect. It was super clean and comfortable and quite modern. They do have bigger rooms, but I was really happy with the smaller room on my own. It was less than 10 minute walk to the MCEC, so very handy.
Stayed in May 2024
Reviewed: 11 May 2024
Sean
AustraliaNone
Great price point compared to others in Melbourne. Comfortable beds and had everything we needed in the room.
Stayed in May 2024
Reviewed: 6 May 2024
Jeff
Australiano window out in first room. second room was better but smaller bathroom
very good
Stayed in May 2024
Reviewed: 29 April 2024
Lanie
AustraliaThe bed is fairly small for two adults, some spots in the room weren't super clean. The doona had an improvised cover made of two sheets.
Good location
Stayed in April 2024
Reviewed: 27 April 2024
Sharon
AustraliaNot happy that all the lights turn on from your switch beside the bed and you can't just have 1 light for reading. Keeps the other person awake. Very comfortable beds.
Stayed in April 2024
Reviewed: 26 April 2024
Stephanie
AustraliaDidn’t like the layout of the room, particularly the bathroom. It’s okay if it’s just one person, but with more than one it’s a little awkward. Also, didn’t feel very clean. There were marks all over the carpet on the headboard of the bed. Plus the bed was tiny.
Super great location and general good vibes in the hotel. Feels young and laid back and staff were super friendly and helpful!
Stayed in April 2024
Reviewed: 22 April 2024
Jenny
Australiavalue for money was only because it was GP weekend and everything increased. Staff were amazing and really looked after us
Stayed in March 2024
Reviewed: 18 April 2024
Heather
AustraliaRoom looked straight into apartments so had to keep blinds closed
Good location, friendly staff, nice cafe/bar area to go to
Stayed in April 2024
Reviewed: 16 April 2024
Josephine
AustraliaThe room was dusty. The water pressure in the shower was amazing but because it was so forceful and such a small shower, water was going under the shower door and would soak the floor mat.
Central Southbank location and easy to commute to other places - few tram stops around the area about 8 or so minute walk away. Big TV in the room and the hotel stored my luggage for me on my last day.
Stayed in April 2024
Reviewed: 15 April 2024
Ashley
AustraliaThe shower toilet situation is quite strange. The toilet and shower are in the small enclosed area. The water also seeps into the rest of the bathroom and makes the whole floor wet.
The beds were quite comfortable and it's in an awesome location! Super close to southbank and a really cute coffee shop right next to it.
Stayed in April 2024
Reviewed: 15 April 2024
Edna
AustraliaNot the property’s fault but the rooms are tiny
Friendly staff and the location was perfect.
Stayed in April 2024
Reviewed: 15 April 2024
Pooja
AustraliaThe internet connection was appalling. I had to cancel 2 zoom business meetings. Additionally even normal phone calls did not have strong connections.
Location Convenience Comfort
Stayed in April 2024
Reviewed: 14 April 2024
Brett
AustraliaParking not easy
Modern and viby
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content