Palm West Beach, Palm Jumeirah, Dubai, United Arab Emirates
#79 of 717 hotels in Dubai
Guests' ChoiceBased on 1386 hotel reviews
9.0Cleanliness
9.4
Comfort
9.5
Location
9.3
Facilities
9.3
Staff
9.2
Value for money
8.6
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Hediyeh
Switzerlandstaff very nice, swimming pool, comfortable beds
Stayed in May 2024
Reviewed: May 20, 2024
Robert
AustraliaGreat location right on beach
Stayed in May 2024
Reviewed: May 20, 2024
Mathijs_h
NetherlandsCheck-in process was slow, you already have all my data, why does it take 10 minutes to check me in? We booked with breakfast but our room was never on the list so the lady at the breakfast counter had to look us up every day. The bed sheets were not replaced when we requested to do so by placing the indicator card on the pillow.
Overall experience was nice, the room and bed are spacious and comfortable. The breakfast buffet is excellent with many options. We didn't go to the beach but the pool was nice and refreshing in the heat. Fitness and wellness facilities are very good, the gym is equipped with brand new Technogym equipment and the sauna's afterwards are relaxing.
Stayed in May 2024
Reviewed: May 20, 2024
Natalia
SwitzerlandI liked very much. as usual) Thank you.
Stayed in May 2024
Reviewed: May 20, 2024
Touzé
FranceBest service thanks harshani
Stayed in May 2024
Reviewed: May 19, 2024
Darrell
United States of AmericaGreat
Na
Stayed in May 2024
Reviewed: May 19, 2024
Ustaoğlu
TurkeyThank you Krishna for your excellent service
Stayed in May 2024
Reviewed: May 19, 2024
Elnur
AzerbaijanKrishna and Paru from the reception very helpful. Amazing stay.
Stayed in May 2024
Reviewed: May 19, 2024
Marie
AustraliaNothing at all.
The breakfast was extraordinary! Staff were amazing. Decor was beautiful.
Stayed in May 2024
Reviewed: May 18, 2024
Mubeen
OmanNothing could have been any better. They are fabulous.
I never had such a customer care experience though I stayed I. Five star hotels for the last 15 years.
Stayed in May 2024
Reviewed: May 18, 2024
Hussain
KuwaitNo thing all perfect
Perfect and kind people in the reception specially asma very kind and gentle ,, I will come back again soon
Stayed in May 2024
Reviewed: May 18, 2024
Abdullah
FranceThank you Hilton team
Stayed in May 2024
Reviewed: May 17, 2024
Scott
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: May 17, 2024
Gaye
TurkeyExcellent breakfast excellent location
Stayed in May 2024
Reviewed: May 16, 2024
Tibor
IrelandEverything was great
Absolutely! Here's a more detailed review you can post: I recently had the pleasure of staying at this hotel, and it exceeded all my expectations. From the moment I arrived, I was impressed by the warm and efficient service provided by the staff. The room I stayed in was enormous, beautifully decorated, and impeccably clean. It provided all the amenities I needed for a comfortable stay, including a plush bed, a spacious bathroom, and a stunning view. The hotel's service was consistently outstanding across all departments. The staff was attentive, friendly, and always ready to assist with any requests, making my stay truly enjoyable. Dining at the hotel's restaurants was a delightful experience. Each meal was a culinary masterpiece, with a diverse menu that catered to all tastes. The quality of the food and the creativity of the dishes were impressive, making every dining experience memorable. The swimming pool was another highlight of my stay. It was not only visually stunning but also well-maintained and the perfect place to relax. The pool area provided ample seating, and the atmosphere was serene, allowing me to unwind and enjoy my time. Overall, this hotel offers a perfect blend of luxury, comfort, and excellent service. I highly recommend it to anyone looking for a memorable and enjoyable stay. I can't wait to return and experience this wonderful hotel again!
Stayed in April 2024
Reviewed: May 16, 2024
Gor
ArmeniaThank you Alina paru Krishna are amazing
Stayed in May 2024
Reviewed: May 15, 2024
Benedict
GermanyThank you Krishna an Noela for the wonderful service
Stayed in May 2024
Reviewed: May 15, 2024
Pavel
KyrgyzstanThank you Hilton and special thanks to Krishna for giving me late check out.
Stayed in May 2024
Reviewed: May 15, 2024
Michel
NetherlandsThank you Krishna for your service we really enjoyed it and will be back soon.
Stayed in May 2024
Reviewed: May 14, 2024
Azlina
MalaysiaNothing
The staff & facilities
Stayed in May 2024
Reviewed: May 14, 2024
Claude
FranceSamuel from the valet parking Monica, Erka and Asma front the front office I will come back soon
Stayed in May 2024
Reviewed: May 14, 2024
Katja
Denmark2 things: 1. The loud music from the neighboring hotels/beach promenade on Friday and Saturday. 2. The road structure around the hotel is not the best as cars/taxis have to drive around the beginning of the palm to get into town, making the trip longer and more expensive.
Lovely hotel with an amazing breakfast! We enjoyed the proximity of the beach and the promenade. The staff was very friendly and Raj provided the best massage!
Stayed in May 2024
Reviewed: May 13, 2024
Scuffer91
United KingdomInsufficient sun beds/space around the junior pool
Location was excellent, facilities were spotless, family friendly facilities and staff were all amazing. Food and drink offerings were exceptional. Brilliant value for money.
Stayed in May 2024
Reviewed: May 12, 2024
Alaa'
United Arab EmiratesAmazing property with great restaurants and entertainment. Very hospitable crew and need to mention Alysee from guest services, salah from reception and Antony from the pool bar. The housekeeping team made an awesome setup to celebrate out anniversary. Thanks Hilton Palm
Stayed in May 2024
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