Please note bar and restaurant opening times may vary throughout the year.

Hurricane policy 2016: The policy will go into effect once the Mexican National Weather Center issues a hurricane watch to the area of Banderas Bay, Puerto Vallarta.

Anticipated Departures – Clients with early departures due to hurricane threat will receive a certificate for the remaining unused nights. Certificate is non-transferrable and not redeemable for cash. Clients must re-book within 30 days.

No Shows – No show penalties will be waived up to 3 days after hurricane strikes.

Rescheduling – When wishing to postpone their vacation, the Hotels will allow rescheduling without a change fee and will guarantee the original rate to travel by December 20th, 2016, subject to availability. The reservation is not transferrable and any additional guests or nights will be booked at current rate.

Cancellations – There will be no penalties for all passengers scheduled to travel within 72 Hours or less before a hurricane strikes. Guests must cancel through the same channel they booked their trip.

This policy applies to individual travelers only. For group reservations, please contact your Groups Executive.

Special conditions apply for reservations of 6 rooms or more, please contact the Hotel for more information.

This policy is subject to change without prior notice.