Please note that pets are allowed on the property. The hotel accepts one small animal, until 7 kg and 20 cm height, per apartment. They must be trained. For larger pets, there is a kennel available. If guests would like to bring a pet, they must first confirm with the hotel and agree to their extensive rules. Please contact the property for further details.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents, and presented along with notarised copies of their IDs.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents. In the case of a minor accompanied by only one of the parents, it is necessary to present a notarised authorisation signed by the absent parent, along with a notarised copy of that parent's ID.

Kinakailangang magpakita ang mga bisita ng photo identification at credit card sa pag-check in. Mangyaring tandaan na lahat ng Special Request ay batay sa availability at maaaring may karagdagang bayad.

Mangyaring ipagbigay-alam sa Hotel 10 Palmas nang maaga ang iyong inaasahang oras ng pagdating. Maaari mong gamitin ang Special Request box habang nagbu-book, o makipag-ugnayan mismo sa property gamit ang mga detalyeng makikita sa confirmation mo.

Bilang tugon sa Coronavirus (COVID-19), kasalukuyang ipinapatupad sa accommodation na ito ang karagdagang patakaran sa kaligtasan at kalinisan.