303 North Harbor, PO Box 2147, Seward, AK 99664, United States
#12 of 16 hotels in Seward
Guests' ChoiceBased on 625 hotel reviews
7.3Cleanliness
7.8
Comfort
7.6
Location
9.1
Facilities
7.2
Staff
8.4
Value for money
7.2
Free WiFi
8.0
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End of dialog contentReviewed: 25 May 2024
Rebecca
United StatesCheck in needs work as well as customer service. We went to check in at 2.40pm and was told it was 3pm - I find it hard to believe a room wasn’t available 20 minutes before the official time. Others seemed to be checking in when being serviced by another person…. When we went to check in at 3.20pm the line was huge and it took some time. There was a change of staff so it was clear the other staff were ‘checked out’ and had no interest in helping ease the burden for the next lot of staff.
Location was great!
Stayed in May 2024
Reviewed: 24 May 2024
Jo
AustraliaNothing
I liked the space in the room, the guests laundry and proximity to the town
Stayed in May 2024
Reviewed: 21 May 2024
Sonya
New ZealandPillows and bed were a bit dated and lumpy
Great location. Handy to the Harbour and town. offers a shuttle service to collect from train or cruise chip dock. Front staff friendly and very helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Barbara
United StatesCommunication among staff, we got different responses from different staff.
Upon arrival our room had no heat, we went to dinner and came back to still no heat. The staff were responsive and moved us to another room with an upgrade for the inconvenience. It as greatly appreciated.
Stayed in May 2024
Reviewed: 14 May 2024
Yvonne
New ZealandNo daily housekeeping unless requested.
Although it may be a little dated, it was clean, comfortable, friendly staff and handy to free town shuttle. Great outlook from our room overlooking the harbor. Could walk downtown in 20-25 minutes at a dawdle.
Stayed in May 2024
Reviewed: 14 May 2024
Nancy
United StatesTv has to be cast from my phone
Location is really optimum
Stayed in May 2024
Reviewed: 13 May 2024
Micah
United StatesThere was used coffee filters in the coffee maker, so the cleaning crew didn't do a very thorough job.
A microwave would have been nice, but otherwise, everything was fine
Stayed in May 2024
Reviewed: 12 May 2024
Kris
AustraliaAnnexe rooms overlooking the harbour are in a separate building. Had to take our luggage from reception through the carpark in the rain. Taps in the bathroom are loose & feel like they could fall off at any minute.
Great location. Close to everything. Friendly staff . Shuttle picked us up promptly from the cruise ship terminal & stored our luggage for the day until checkin time. We had a large room overlooking the harbour with great views.
Stayed in May 2024
Reviewed: 11 May 2024
Brenda
United StatesToilet was low and made it difficult for older seniors like us to get on and off.
Great location and parking. Reception area and employees were great.
Stayed in May 2024
Reviewed: 10 May 2024
Kelly
United StatesThe water pressure was not great. The road noise was noticeable.
Location, and price.
Stayed in May 2024
Reviewed: 8 May 2024
Andrzej
PolandThe staff was not really helpful with the morning shuttle.
Located close to Cruise ship terminal and marina.
Stayed in May 2024
Reviewed: 28 April 2024
Debbie
United StatesWay too expensive for the dated building
It was good
Stayed in April 2024
Reviewed: 23 April 2024
Vicky
United StatesFront desk personnel- one was very friendly and helpful and one was a little less so.
Location and access to the town was perfect- walking distance. Also, the motel has a nice little restaurant associated with it where you can purchase your meals. They also provide free shuttle service down to the cruise pier and stored our luggage from check out time until we were ready to use the shuttle, so we were free to shop in town without dragging around our luggage.
Stayed in April 2024
Reviewed: 20 April 2024
Kelly
United StatesParking is a little tight. Lots of stairs if you’re not near the elevator.
The staff is always very helpful and friendly. Very easy to walk around to get food or supplies. The rooms are always clean.
Stayed in April 2024
Reviewed: 1 April 2024
Onya
United StatesIt was helpful having access to a fridge in our room and a microwave in the lobby. Guest laundry on site. Parking on site. Close proximity to the harbor. Second floor sitting area.
Stayed in March 2024
Reviewed: 30 March 2024
Terry
United StatesHalf the hotel is old, worn out and quite dingy.
Not much to say about this place
Stayed in March 2024
Reviewed: 24 March 2024
Miguel
United StatesHeating
Stayed in March 2024
Reviewed: 7 February 2024
Timothy
United StatesNothing
Location
Stayed in December 2023
Reviewed: 20 October 2023
Neil
United StatesThe beds were quite uncomfortable- too little padding, too much spring was felt
Location and harbor view.
Stayed in August 2023
Reviewed: 9 October 2023
Mary
United StatesElectrical outlets were damaged on the desk and could not be used for my husband's cpap machine. Thank goodness he had brought his extension cord so he could plug in his machine. Plugs near lamp would have been very useful. Room was a little cramped beecause we also had a portable wheel chair.
Everythng was wonderful. Staff was very helpful and courteous.
Stayed in September 2023
Reviewed: 30 September 2023
Graham
AustraliaNothing
Clean and comfortable and close to the shipping terminal which made for a stress free start to our cruise and trip
Stayed in September 2023
Reviewed: 29 September 2023
Marsha
United StatesLiked the access to animal and glacier tours. Liked easy access to restaurants. Liked shuttle service to and from ship port.
Stayed in September 2023
Reviewed: 25 September 2023
Michael
United StatesLocation is perfect.
Stayed in August 2023
Reviewed: 24 September 2023
Lynne
United StatesGood deal, great location, very friendly and helpful staff. Rooms were as expected, beds were comfortable and everything was clean and quiet. Walkable to everything and they offered a free shuttle to the cruise terminal.
Stayed in September 2023
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