I loved the room, and the view from the 20th floor, however didn't love how expensive the food and gift shop was. I paid myself for the breakfast package and was still charged for it. Called the front desk and who knows when it will be reimbursed, but over all ivprobly won't stay there again

Stayed in June 2024

Very nice place

Stayed in May 2024

Somethings not being available for purchase on Sunday.

All the amenities.

Stayed in May 2024

I missed a hot tub.

Perfect location minutes away from downtown. Very clean and posh. Very friendly staff.

Stayed in May 2024

Hyatt is our to go hotel when in the city.

Stayed in April 2024

Our room was on the 19th floor. The view was amazing, and the room was comfortable. We had a healthy, delicious meal in the restaurant, served by the brilliant Joe. We were impressed with Brandon's customer service when we checked out. After a busy 10 days travelling the USA our overnight stay in this hotel gave us the rest we needed. Also, Salt Lake City is great.

Stayed in May 2024

The place was what I expected from the pictures to the stay itself!

Stayed in April 2024

great breakfast

Stayed in March 2024

Super nice hotel

Stayed in April 2024

I wasn’t happy that engineer had to come to fix our tv every night to fix closed caption since we are deaf. Manager is very nice and helpful though

Beautiful and nice place

Stayed in March 2024

Great location, great service and very nice accommodations.

Stayed in March 2024

I hope the room bottled water was for everyone, not just for exclusive members.

Great customer service from the valet parking, front desk, and salt restaurant. The room was clean which I am very particular , specially the bathroom (spotless). The location was perfect, walking distance to mall, and other tourist attractions. Central location.

Stayed in March 2024

Out of town people who were there for the conference were too loud, rowdy, drunk & not very courteous to the staff manning the bar (Sunday night) unfortunately I understand that this is out of the hotel’s control? Went for an early run and requested a slightly late check out because of a route mishap but it was apparently too busy to even get a 30min delay/late checkout. However, the front desk were able to hold my luggages so it worked out in the end.

Gym, rooftop, front desk staff were amazing, valet was amazing, room was clean, facilities were clean, lobby was clean

Stayed in March 2024

Corner room was freezing and shower was leaking so I went to a different room where the phone was not working. No room service available Charged $55 to “handle” 4 packages that were going to be picked up by FEDEX Water cost $5 at the market. No place to refill. Lobby restaurant had salty mashed potatoes and salty burger No chairs on pool area

Staff was very pleasant Restaurant in 6th floor was great

Stayed in March 2024

$550 per night is too steep

Great amenities and very clean

Stayed in March 2024

Restaurant and bar a bit more expensive Than I thought..

Stayed in March 2024

The weather turned stormy and my grandson couldn’t swim because the pool (on the roof of the 6th floor) was closed. But we enjoyed looking at the pool. Maybe next time! The only thing I can think to say that is maybe something to improve on is that I got a little chilly in the room when the weather turned, and how to turn the heat up was not obvious. But maybe that is just me.

The staff was so helpful and really “gets it”— what it is like to be travelling and need a few things and not be sure how/where/what to get it. We got stuck in a random elevator for just a couple of minutes, and my grandson was very afraid and shaken up. Valerie, the concierge was amazing and gave him a lovely little pencil-case that was full of candy! Such an unexpected personal touch. He felt so special. Truly. She was also great at getting us a cab and making sure we got to it. I had issues logging on to the internet and the front desk was also 100% helpful with making sure I could get on line so my grandson could video call his mama.

Stayed in March 2024

Very clean. Friendly staff. Restaurant was great as were the food options in the little store. Highly recommend!

Stayed in January 2024

Nothing it was great

I loved the view and it was right in the city

Stayed in March 2024

Language barrier

Location

Stayed in March 2024

My room sounded like it was in a wind tunnel. It was near the end of the hallway and it was just a constant sound of wind in the room. It may be fixed with just some tweaks, but it was a little annoying every now and then.

I was offered an upgrade to include access to the club room for breakfast and snacks during the day. It was absolutely what I needed on a daily basis. All of the staff was incredibly helpful. The restaurants on site were great as well with a decent selection and ease of ordering. The food quality was great too. I was attending a conference at the Salt Palace and it was nice being able to walk directly inside to the conference center without having to go outside. Also, the quick lunch options offered by the Market at the Hyatt were much better than the food that was offered at the conference.

Stayed in March 2024

The lobby needs more seating and more wastebaskets in obvious traffic areas (near the tables, en route to the Convention Center). We missed having an option for room service. Very unhappy that the Market couldn't take cash transactions. Even though I know it is not the responsibility of the Hyatt, we also didn't expect the vendors in the Convention Center didn't take cash either. Cash is legal tender for all U.S. debts so not only is this inconvenient, it just plain bothered me and my travel companion.

The decor, cleanliness, and location were all winners. Bed and pillows were comfortable. Shower excellent. The breakfast at the restaurant was very good; but very pricey, so we only ate their once during our four day stay.

Stayed in March 2024

The food in the area was all quite pricey, especially in the hotel.

The staff was responsive & prompt when we had a need.

Stayed in March 2024

All great , but minor thing had to request bathrobe (needed to and from pool)

Modern and spacious hotel with a stunning all year outdoor pool wonderful for overlooking the be mountains .

Stayed in February 2024