1750 North Highway 121, Grapevine, TX 76051, United States
#11 of 17 hotels in Grapevine
Guests' ChoiceBased on 307 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.9
Facilities
8.5
Staff
8.6
Value for money
8.3
Free WiFi
9.0
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End of dialog contentReviewed: 15 May 2024
Reima
FinlandNothing
Very good airport hotel
Stayed in May 2024
Reviewed: 9 May 2024
Cynthia
United StatesWas not greeted by anyone at registration and had to say hello a couple of times to get someone from the back to come attend to my Check-in. Found that to be the situation anytime I needed assistance from the front desk. ALSO, the day we checked out, I called to report that we had forgotten my husband's hearing aids. I never could get through. I called the next day, same thing. I finally had to call the 800 reservation number for them to connect me. They told me they would check with the housekeeper and call me right back. Never heard back, called that afternoon, again the same thing. Called the next day to talk to the manager, who wasn't in until 9, and was kept on the line after they heard how upset I was to check with the housekeeper. I was told they did not find the hearing aids even though I knew we left them there on the bedside table shelf. Asked for the manager to give me a call, but I never got a call. If they would have answered the phone the day we left, they could have walked in there and found them exactly where he left them. So if you stay, watch your belongings!
The location was excellent for where we needed to be for our plans.
Stayed in May 2024
Reviewed: 8 May 2024
Sarah
United StatesNothing, very satisfied
We needed a later checkin and shuttle service from the airport. Staff was terrific in arranging everything we needed.
Stayed in May 2024
Reviewed: 29 April 2024
Beasley
United StatesNeed to work on a better breakfast. Offer biscuits, yogurt, just offer better selection
Stayed in April 2024
Reviewed: 29 March 2024
John
United StatesBreakfast was a bit lacking.
Great location between Dallas and Fort Worth.b
Stayed in March 2024
Reviewed: 22 March 2024
Phillip
United StatesNeeds some updating. Especially the room
Good location for the activities we had planned. The staff was great
Stayed in March 2024
Reviewed: 21 March 2024
Zandra
United StatesUnfortunately the pool door malfunctioned and pool was unavailable one evening until morning when maintenance was able to fix.
Clean room, heated pool!
Stayed in March 2024
Reviewed: 17 February 2024
Loung
United StatesGoodness
Stayed in December 2023
Reviewed: 12 February 2024
James
United StatesThe breakfast was wonderful. Love the Texas shaped Waffles.
Stayed in January 2024
Reviewed: 15 January 2024
Barbara
CanadaA very long cold night wait for the courtesy van on airport arrival. All three van drivers were good, but the van is small and it was busy. We requested a 6:30am wake up call that never was made. Luckily we were up but that could have been a disaster and is inexcusable. The property is near the airport but nothing else. It’s a well maintained older hotel with a heat/ac unit without a wall thermostat and a tv with no HDMI port.
The daytime staff was friendly and helpful. The heated indoor pool was fabulous - a highlight. The breakfast was good. The property is clean and well maintained. While there’s almost nothing nearby, if you don’t have a car, the courtesy van will take you to restaurants, etc..
Stayed in January 2024
Reviewed: 9 January 2024
Sean
AustraliaTowels were never replaced nor rubbish removed from our room
Convenient and comfortable
Stayed in January 2024
Reviewed: 29 September 2023
Laura
United StatesThere was a huge cockroach in our room. We tried to kill it, but it got away. Not good.
Stayed in September 2023
Reviewed: 11 September 2023
Teresa
United StatesNot much. A few minor items (like a broken towel holder and the service provider wasn't showing espn programming) but it was a great room!
Great location for Grapevine Mills Mall and all we wanted to do.
Stayed in September 2023
Reviewed: 13 August 2023
Carolyn
United StatesNone
Loved indoor pool, breakfast was very good, the snack room was a great bonus !
Stayed in August 2023
Reviewed: 2 August 2023
Jaime
United StatesCommunication of what rooms are cleaned up and made could’ve been a little better. The room we had reserved still hadn’t house keeping yet, which made us switch rooms. The lady working up front was very nice and professional.
Stayed in July 2023
Reviewed: 13 July 2023
Terry
United StatesAll was well.
Well located to airport. Clean, but short staffed.
Stayed in July 2023
Reviewed: 3 July 2023
Elizabeth
United StatesPillows are too small. Bathtub did not drain properly. T.V. did not work. Saw a not so small bug on carpet in room :(
Indoor pool was very nice. Room was comfortable. Very friendly hotel staff. Liked the location and the parking area. The breakfast was good :)
Stayed in July 2023
Reviewed: 29 June 2023
Nicole
United StatesThe shuttle driver Rick was a bit rude and distasteful to passengers.
Our stay at Hampton in was wonderful the breakfast was perfect for our group’s needs. We had the most incredible experience with the shuttle driver, Lynn. She really made us feel comfortable and added that extra sense of comfort needed to make our time at the Hampton perfect.
Stayed in June 2023
Reviewed: 26 June 2023
Rebecca
United StatesLynn, the shuttle driver, was great and very friendly!
Stayed in June 2023
Reviewed: 19 June 2023
Mary
United StatesThe pool tiles were very dirty and the elevators seemed pretty janky. The beds are a little to hard for my taste, but the room and every where else was clean and nice.
The man working front desk, George, it was his first day the day I checked in. He was very kind, polite and didn't hesitate to get what you needed. You could see he was a bit overwhelmed, but stayed calm and handle everything fanatically. Everyone who worked there that I ran into was very kind and would ask if everything was okay or if we needed anything. Very nice people! Great experience and nice place to stay.
Stayed in June 2023
Reviewed: 16 May 2023
Robert
United StatesCould always be a little cheaper
Clean, convenient, breakfast and quiet considering over passing planes
Stayed in May 2023
Reviewed: 4 May 2023
Smallwood
United StatesThe common room was dirty from construction. The ac wasn't working in my room the first night and should've been checked before hand, but they did put me in another room the next night
The rooms were nice and the staff was pleasant
Stayed in April 2023
Reviewed: 16 April 2023
Monica
United StatesThe pool was cold
Clean enough, location is good.
Stayed in March 2023
Reviewed: 2 April 2023
Virginia
United Statesproximity to airport and free shuttle
Stayed in March 2023
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