2021 Park Place, Birmingham, AL 35203, United States
#29 of 94 hotels in Birmingham
Guests' ChoiceBased on 826 hotel reviews
8.0Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.2
Staff
8.7
Value for money
7.7
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Kimberly
United StatesHad an issue at checkin. I had my confirmation for 2 nights but they only had me down for 1.....the next
Location
Stayed in June 2024
Reviewed: 31 May 2024
Cherron
United StatesBed was a not as soft as I would have liked. The restaurant/bar inside, food was not the best however the drinks were great .
Very clean. Staff professional and welcoming. Breakfast was great. Location was perfect
Stayed in May 2024
Reviewed: 31 May 2024
Ashley
United StatesDefinitely needs a good cleaning.. the lobby was really dirty and dusty
The breakfast was great… way better than I expected.. the staff was amazing.. very friendly and helpful
Stayed in May 2024
Reviewed: 30 May 2024
Faye
United StatesNo mini fridge in room
Location and staff were very helpful
Stayed in May 2024
Reviewed: 13 May 2024
Cameron
United StatesThe rooms weren’t as upgraded as what I would expect for the price we paid. TVs were old school flat screens, no able to stream or cast.
The lobby was beautiful! Also, the restaurant in the hotel was great. Location was great, waking distance to the venue we were attending!
Stayed in May 2024
Reviewed: 2 May 2024
Precilla
United StatesNo mini fridge in room
The breakfast was good but the beverages were not good.
Stayed in April 2024
Reviewed: 28 April 2024
Romita
United StatesI was given a very musty, old room when I checked in. After complaining about it, I was immediately shifted to a better, updated room.
Very helpful staff.
Stayed in February 2024
Reviewed: 27 April 2024
Romanuel
United StatesGood service, I didn`t have a refrigerator but one was delivered to me thankyou.
Breakfast was great...
Stayed in April 2024
Reviewed: 12 April 2024
Nancy
United StatesAll pillows were soft…would have preferred a choice of a firmer one.
Picturesque breakfast area and a wonderful selection of food. Quiet stay which was appreciated.
Stayed in March 2024
Reviewed: 3 April 2024
Julia
United StatesIt’s in an area where there are no places to eat, have a drink without walking a good ways, which would work, but the dining room closed at eight and the bar at nine.
Historic, nice common areas, well decorated, clean, quiet, safe. The valet parking downtown is nice.
Stayed in April 2024
Reviewed: 30 March 2024
Kari
United StatesValet service was very helpful. Front desk staff was wonderful. Loved the ambiance of preserved older building.
Stayed in March 2024
Reviewed: 25 March 2024
Connie
United StatesFree on site parking would have made the stay tho the street side was easy and safe.
Breakfast was great. Really appreciate that it was included with the room and the options available were great. Staff was helpful and friendly. Loved the location and the old historic feeling.
Stayed in February 2024
Reviewed: 21 March 2024
Johanna
United StatesI could not believe you did not serve decaf coffee at breakfast! Significant downgrade! Also, but less serious, as I was travelling by plane I was hoping to find body lotion in my room, but there was none.
Room was comfortable, quiet, spacious.
Stayed in March 2024
Reviewed: 18 March 2024
Steward
United StatesParking
Very nice and affordable
Stayed in March 2024
Reviewed: 9 March 2024
Christy
United StatesBooking needs to do a better job of posting the $38 parking fee for the hotel.
We stayed at the property to attend a concert at the BJCC because it was within walking distance. Service was great, bed was comfortable, and we enjoyed our stay
Stayed in March 2024
Reviewed: 4 March 2024
Richard
United StatesBed was not comfortable
Close to interstate
Stayed in March 2024
Reviewed: 1 February 2024
Denequa
United StatesThe configuration of the front drop off. It’s the narrowest “U” shape and if one person is inside checking in; you’re now stuck in queue until it’s your turn to pass.
The staff was great
Stayed in January 2024
Reviewed: 29 January 2024
Jacquelyn
United StatesGreat location, within distance of venues, and the breakfast bar was really good.
Stayed in January 2024
Reviewed: 27 January 2024
Edna
United StatesThe room didn’t have a refrigerator
Stayed in January 2024
Reviewed: 22 January 2024
Roderick
United StatesNothing
Great staff
Stayed in January 2024
Reviewed: 29 December 2023
Victor
United StatesThe on site restaurant was closed. The TV didn't work, and it was so loud in the room from the heater.
Bed was very comfortable and the room was well appointed and nice.
Stayed in December 2023
Reviewed: 5 December 2023
Amanda
United StatesThere's nothing I didn't like about my stay
The location
Stayed in November 2023
Reviewed: 2 December 2023
James
United Statesroom could have been a little cleaner but was ok. valet parking was a bit pricey but good service.
great staff and great breakfast. Excellent location, security good. Loved historic vibe of the facility.
Stayed in December 2023
Reviewed: 25 November 2023
Amanda
United StatesN/A
The location
Stayed in November 2023
Sluis, Netherlands
Ferrara, Italy
Cologne, Germany
Radicofani, Italy
Doncourt-sur-Meuse, France
Minami Aso, Japan
Umag, Croatia
Scanzorosciate, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content