Nothing

A deceptive, worryingly underwhelming, facade/entrance leads to a fine interior with very friendly, helpful staff, comfortable immaculate rooms, pleasant smallish garden, seating area and 'honesty' bar. An impressive hotel. Great location within easy walk of the waterside areas and bridges across to Porto. We, unfortunately, had to urgently return home and the staff were wonderfully understanding and helpful.

Stayed in May 2024

Nothing

I don't want to tell you too much! This hotel should remain a secret. It is wonderful.

Stayed in February 2024

Great location with restaurants nearby. Breakfast was lovely with a wide variety

Stayed in May 2024

The hotel was perfect! There wasn't even a single detail of maintenance or cleaning. Excellent location and great service. It will certainly be recommended to all my friends. Beautiful, bright, and exquisite decor. A gem!

Stayed in May 2024

N/A

Room was very spacious, super clean and location was great!

Stayed in May 2024

Great location 2 mins walk from all the port houses in Gaia.

Stayed in May 2024

View from our bedroom window was brilliant. Breakfast was very well laid out and the honesty bar system works really well. The hotel was very clean and staff very welcoming. Would highly recomm

Stayed in April 2024

Staff was always friendly, modern look, comfortable room and location is brilliant.

Stayed in April 2024

We got lucky with street parking in front. But if you must go to off site public parking it would add a bit more inconvenience. Also, the man who was at morning reception was not as nice as the afternoon reception woman.

Great location, beautifully restored historic building. Nice breakfast. The “honor bar” was a nice touch. Very nice staff overall.

Stayed in April 2024

We were pleased with all aspects of our stay

Property exceeded all our expectations. Rooms were very clean and quiet. The breakfasts were on site and included a wide assortment of healthy and delicious choices. The availability of the self service wine and snacks on an honor system was brilliant. The outdoor terrace area was well kept, attractively landscaped and created a very private place to relax. The property was well located within easy walk to the Villa Nova De Gaia waterfront, shops, and places to sample Portugal’s food, wine, and Port. We were fortunate to have found the Caleway.

Stayed in March 2024

-great concierge showing best places around where to eat -clean rooms -great location

Stayed in April 2024

Beautiful hotel and garden area, made welcome from moment we arrived.

Stayed in March 2024

Nothing!

Location and staff were amazing. When first getting dropped off we weren’t quite sure - but once inside - wow. It’s a converted building with quaint sitting areas, an honor bar, and a very good breakfast. Our room had a balcony overlooking the court yard and it was so quiet and peaceful! It’s convenient to visiting the Nova side of the river and an easy walk over to Porto. And the staff were friendly and very helpful.

Stayed in April 2024

Everything

Excellent location and friendly staff

Stayed in April 2024

N/A - Hotel & Staff were incredible.

Staff were fantastic, attentive and absolutely fantastic. The level of service by each of them was exceptional and I strongly recommend anyone thinking of going to Porto to head there.

Stayed in April 2024

None

Everyone and everything

Stayed in April 2024

Everything was perfect.

Very stylish and beautiful hotel. The location is perfect. I loved the balcony and a view.

Stayed in April 2024

The breakfast was disappointing. I recommend visiting one of many nearby cafes instead.

Beautiful building and room. Very special! Good location

Stayed in March 2024

Hugely friendly, helpful staff. Very quiet despite being so central to everything. Wonderful vibe, would stay again in an instant.

Stayed in March 2024

Beautiful, clean, superbly located, quiet

Stayed in March 2024

For me - nothing

Perfect location, close to all the wineries and cable car and the river. Excellent space, new, stylish, 100% matches pictures, comfortable beds, amenities, bar in the hotel (self-service: pay for what you took). Breakfast is quite modest, but all the basics are covered (and i see it as an advantage, since only here I didnt feel full up to the throat :), but for some people it might be different. Very nice staff. Perfect price-quality ratio

Stayed in March 2024

The hotel is absolutely fantastic in so many ways; a complete hidden gem. From the minute you step in it has a feeling of comfort and cleanliness. The reception area is in the lovely old building, with beautiful golden stone. You then walk down a corridor before you suddenly step into a stunning open atrium that connects the old building to the new extension. We stayed in the "superior" room which is in the extension. The rooms are a nice size with a large double bed with good heating for the winter (we stayed in February). The other rooms are in the old building. Our room was on the top floor at the back (Room R) which has a great view of the city skyline (a bit of a bonus). The breakfast was served in a room in the older part of the building; all beautifully restored and with a view of the outside space (I forgot to say it has an excellent open space/garden). The breakfast is plentiful and varied, with hot food, cereal, cold cuts, toast and pastries (the people complaining about the breakfast must have only eaten one thing their whole trip!). The staff were also very helpful, making us Latte coffee (not put out so remember to ask!!!). The rooms don't come with a kettle, but if you ask you get one! (we did) Same with anything else I imagine. Only one word of warning; don't be put off by the drive up to the hotel. The other buildings on the road can look like a legacy of the 70s, but if you look closely you'll see everything is clean and some of those buildings are boutique shops and restaurants. We reckon that this is because the hotel is in one of the the up-and-coming locations. AND, having walked all over the city, we reckoned that this location was the best; not so tourist crowded but plenty of restaurants. And as I said, once you step into the building you are in a completely different place!

Stayed in March 2024

Surprised that the bath towels were quite thin and not very big. Only expresso coffee pods were provided with neither milk nor creamer. We had a small bottle of water on the first night only

Location, staff, design layout and quality of interior. Size of the bedroom, bed, wardrobes, en-suite shower.

Stayed in March 2024

Having to leave!

Location is excellent and the hotel is charming. Who would know that hidden behind a small heritage frontage, one would find a luxury modern hotel. Nice breakfast but could maybe vary a little each day.

Stayed in February 2024