The spa was not running properly, out of (gym, jacuzzi, swimming pool and sauna) only the swimming pool works, the changing rooms could be significantly improved. Importantly, staff do not look quite motivated and you end up waiting quite a bit to be served while you see them running around ignoring you.

The hotel is ok, just. The rooms are of good size and reasonably clean but the inner doors do not quite work.

Stayed in May 2024

Having to pay by bank card for everything. Took a lot of cash to let the kids spoil themselves.

Close to all amenities.

Stayed in May 2024

Regrettably the hotel is very ran down. The jacuzzi and sauna were closed. The hotel itself hasn’t been renovated in many years. It’s just not worth £180 pounds a night.

The location

Stayed in May 2024

The night porter didn't have great English so initial discussions were difficult. But we got over it. Room was run down, but clean. Curtain pole hanging off the wall. Windows single glazed so you could hear the cars in the car park next door. Mattress was well past its date. Bouncy and we both ended up in the middle of the bed. Carpets were old, and floor boards creaked. Bathroom was run down, Black mold spots. Bar had no alcohol as they didn't have a licence.

It's a hotel in an excellent position with a swimming pool.

Stayed in May 2024

They advertised a sauna, Jacuzzi and spa. In all honesty none of those were actually working. So I paid so much money and didn't get the facilities as advertised . Very disappointed

The location was good

Stayed in May 2024

The hotel is extremely dated, and not the cleanest. The bar was not open for our stay and neither was the sauna. Breakfast was not great.

Great Location, 5 mins walk to the beach and seafront. Parking available at hotel. Swimming pool on site is a big plus.

Stayed in May 2024

Entrance to car park was loads of smashed glass Bed was half broken rolled off one side ended up sleeping in single bed

Close to center

Stayed in May 2024

The breakfast wasn't great. Full English, yoghurt, rice Krispies or croissant. The cappuccino was nice. The sauna and jacuzzi weren't working. The changing room for the leisure bit is very small and communal, the lockers ate my pound coin The draught diet coke in the bar was so bad they bought cans the next day. The page on here doesn't tell you the hotel is halfway up a very steep hill. When I ran a bath the water was slightly brown. The TV aerial was intermittent. Floorboards were creaky. The phone in the room didn't work to even ring reception. They have swimming lessons booked in the evenings so you can't get in the pool when you want. There was no info given to me when checking in about the WiFi password, if there'd be housekeeping, when the pool is open, where the pool is located There is no bit of garden or outdoor area. Parking is £12 per night. I had to be a bit forceful to close the bedroom door. The restaurant is closed apart from a small breakfast.

The room was pleasant and the beds were comfortable. The staff did their best to accommodate guests. I liked having a fan in my room. It was all clean.

Stayed in May 2024

Unfortunately we could not regulate the temp of the shower water it was boiling as shower was broken Over head shower fell onto my head as it wasn’t screwed in when I chose to switch from hand held shower head to ceiling. Very dangerous,

Location

Stayed in May 2024

The facilities a bit outdated/tired and the room serviced only every 2 days.

Location was excellent, the breakfast was very good and the staff had been very kind and helpful. The heated swimming pool was a welcomed bonus.

Stayed in May 2024

Room was tired looking Also the whole hotel looked like it needed some care and attention. Breakfast wasn’t as fresh as I hoped! The food looked and tasted like it had been sat there for hours . Also no labels on the food containers so the lids were taken on & off by guests just to see what was in them!! More fresh fruit would have been nice., Parking - signs in the carpark said £8 for 24 hour (overnight) but charges at reception was £12!

Greeted with a smile Those team members we meet were all very polite and helpful Room was clean

Stayed in May 2024

Rooms were very clean but could do with being updated as furniture and carpets look tired. Bed was too soft and I woke up with backache

Staff were amazing. Very friendly and welcoming. Very clean throughout. Good central location

Stayed in May 2024

We chose the hotel as it has sauna and jacuzzi advertised, both out of order, very dissatisfied with that. Parking charge was advertised at £8 on the carpark board, was charged at £12. And only paper cups in rooms available to make drinks into - this is expected in a hostel, not a hotel. Not a great value for money :(

Location was great. Pool was warm

Stayed in May 2024

Decor was shoddy, need a damn good redecoration. Took over 30 minutes to get back into the hotel after our night out. Very poor.

It’s locality

Stayed in May 2024

It’s is very dated, the room smelt of cigarettes from back in the day when you could smoke inside. The shower was broken and kept falling off the wall, wallpaper peeling, yellow paint. The list could go on

Nothing it is so tired and needs a full refurb. However bed linen was clean. The staff were friendly and cheerful

Stayed in May 2024

Hotel is generally is pretty rundown. Lifts were not working. Spa/hot tub, sauna were not working. Bed mattress was very uncomfortable as it is so old that it’s lost shape. Drainage on my bath and sink was blocked and have to wait for the following day to get it fixed.

Room was spacious. Location is close to the beach. Staff was helpful.

Stayed in May 2024

The hotel is outdated, and the bed was very uncomfortable, pilows very lumpy. My husband ended up with hip pain after one night spent there.

Staff is friendly and polite ready yo help

Stayed in May 2024

That we was given 3rd floor and we had a lift that only worked up to 2nd floor and had to take the stairs to get to the 3rd floor with suitcases as the lift ok top floor didn’t work. Quite a steep hill to go down to get to the beach and town. The hot tub and sauna not working when told it was before arriving. Hard bed, the pillow each but was given another when asked. The decor is outdated and extremely creeky floors in bedroom. After staying here myself and my friend have resulted in a bad tummy bug and not sure if from hotel. When running the sink tap we noticed dirty water coming from the plug in bath. We was room 308. Curtains were far to small for window and allowed to much light. There was hairs in bath and shower gel marks from previous customers. Also milk had gone off two months ago. We had mentioned some of this to the staff and was told we would be given a better room next time but wouldn’t want to stay again.

That it was close to the beach and breakfast was ok it wasn’t a buffet like advertised. The waiter came up and asked what you would like for breakfast and it came out quite quick.

Stayed in April 2024

The heater in the bathroom couldn’t be turned off or down and was on making the bathroom very very hot felt like a sauna every time we went into bathroom and made our actual room hot from opening the door. The shower was missing the shower door so wasn’t isn’t having a shower as had to have a quick rushed shower due to the water leaking out of shower. Not enough pillows.

The pool, breakfast and room was nice, bed was very comfortable.

Stayed in April 2024

Was given a modern room then I booked for my son to join us for his birthday booking him a double room also, unfortunately his room was very dated, smelt of damp and mould, we were given an upgrade and free breakfast for my son for this

Had a room upgrade, young lad on reception very helpful, Sebastian behind the bar was brilliant.

Stayed in January 2024

As with most bournmouth hotels, the decor was run down, but it was clean. The jacuzzi and hot tub were out of order.

Great location, very helpful and friendly staff. Nice swimming pool. We have used this hotel before and will go back.

Stayed in May 2024

The hotel was very worn out and looked tired. Our room was nice but the bathroom was very poorly. The bathroom curtains was stains and old. The wardrobe was very dusty and old. Floor was very creaky and walls was stained. Pool was warm but dirty but shower was stains has a garden hose. The gym was stacked and covered with broken blinders and not cleaned

Stayed in May 2024

Very poor, rooms need an updating, windows terribly dirty, handles broken Could hear people upstairs having a shower when water warming, floors very squicky. Sauna and jacuzzi closed,which is not mentioned on the website . Such a strong smell of food travelling within the hotel,even hair and clothing, smells of oily food 🤮 Paying for hotel and parking 🙄

Location, close to the beach and centre

Stayed in May 2024

Rubbish all over the car park . We were on the 4th floor and the lift was permanently out of order. The booking dot com said King size bed but it was small. The flush on the lavatory didn’t work; Tv out of order. Shower filthy.

Nothing

Stayed in May 2024