380 Kensington High Street, Kensington and Chelsea, London, W14 8NL, United Kingdom
#758 of 1,011 hotels in London
Guests' ChoiceBased on 2435 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.3
Facilities
7.2
Staff
8.3
Value for money
7.0
Free WiFi
7.9
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End of dialog contentReviewed: 6 June 2024
Phoebe
United KingdomThe rooms are a bit dated and mine was very warm. For the price I was expecting something a bit more modern.
The staff were so lovely and provided me with extra pillows when I asked them. Breakfast was amazing and the hotel was really clean.
Stayed in May 2024
Reviewed: 4 June 2024
Richard
United KingdomBreakfast was value for money and had a really nice selection of food, something for every one. Staff were very attentive and friendly. Hotel was close to our concert. Room was a little snug, but clean and comfortable.
Stayed in May 2024
Reviewed: 3 June 2024
Sarah
AustraliaThe property was nice enough, the rooms are quite small but clean at least.
Stayed in May 2024
Reviewed: 3 June 2024
Carl
United KingdomToo far from Paddington Station, website labelled as paddington. Disappointed air conditioning/ heat unit not operable. Breakfast was only luke warm. Not hot.
Friendly Staff. Clean hotel value money.
Stayed in June 2024
Reviewed: 3 June 2024
Kevin
United KingdomRoom was located in the Centre of the building with no view of the sky, but the kitchen fans kicked in approx 8am and was very loud (Room 649), Room was basic but functional, Bed was hard with soft pillows with no depth (Could have done with 4 each not just 2)
Staff were very friendly and informative
Stayed in June 2024
Reviewed: 3 June 2024
Zalikha
SingaporeIt’s a rather old and dated property. Rooms are updated. Corridors are carpeted but doors are loud when slammed. A few steps to get to my unit so not very accessible for elderly or anyone having trouble moving their luggage around.
It is well located with a few buses and bus stops around the property that connects to central London. A few stations within walkable distance too. District line and Piccadilly lines, hammersmith lines. Connectivity is great. Very near Westfield as well.
Stayed in May 2024
Reviewed: 2 June 2024
Sarah
United Kingdombathroom very dated am sick of being given a disabled bathroom with booking .com very basic room for price
location
Stayed in June 2024
Reviewed: 30 May 2024
Mcfarland
United KingdomRoom was at the front of hotel and sirens all night, very noisy street with police, fire and ambulance traffic. Some boy racers at night in their lambo’s and Ferrari’s
Room was ideal size, staff were excellent, breakfast was excellent and restaurant staff helpful
Stayed in May 2024
Reviewed: 30 May 2024
Katharina
GermanyLocation is great. Very good price for London. Service is very kind and helpful.
Stayed in May 2024
Reviewed: 28 May 2024
Masoud
United Kingdomold furniture
breakfast
Stayed in May 2024
Reviewed: 28 May 2024
George
United KingdomThe woman at the front desk gave me the wrong floor, but aside from that it was fine.
The location was very easy to find and it was literally a 5 min walk
Stayed in May 2024
Reviewed: 27 May 2024
John
United Kingdomlocation, quiet
Stayed in May 2024
Reviewed: 27 May 2024
Robert
IrelandWe initially had been allocated a double room when, I thought I had booked a twin, as I was travelling with my son. while fully booked they were extremely courteous and kind to sort out a solution for us.
Stayed in May 2024
Reviewed: 26 May 2024
Lisa
United KingdomPrice…..over the top for an overnight stay without breakfast, offering nothing better than the premier Inn in Hammersmith which we visited a few weeks ago.
Good location.
Stayed in May 2024
Reviewed: 26 May 2024
Carol
United KingdomOver charged when we booked in wasn't a good start.
Good location for going to the Chelsea Flower show. Breakfast very good, room was spacious & clean & the staff were very friendly.
Stayed in May 2024
Reviewed: 21 May 2024
Sue
United KingdomPleasant enough decor
Location right on the bus routes
Stayed in April 2024
Reviewed: 20 May 2024
Marie
IrelandBar prices. Way too expensive and what's the story with a £2 service charge even if you go to the bar yourself? They didn't know what an Irish coffee was; they had never heard of it.
Wonderful buffet breakfast. Something for everyone. Fresh fruit, yogurts, juices, cereals, hot food of all kinds. Teas, coffees. Big treat for me; fried bread! The location is Kensington High Street, beside the Olympia complex.
Stayed in May 2024
Reviewed: 13 May 2024
Sako
NetherlandsExcellent location
Stayed in May 2024
Reviewed: 13 May 2024
Sabrina
Canadaroom was rather very small for 2 people which made it uncomfortable but we were there just for the night and location was great
Stayed in May 2024
Reviewed: 12 May 2024
Ekaterina
United KingdomNothing
- great location for what we needed - no noise - great bathroom facilities & toiletries - early checkin was possible - nice and comfortable bed
Stayed in May 2024
Reviewed: 12 May 2024
Savi
United KingdomBath chipped, panel at side of Bath coming away from tiles. Bit tired in some places. It was 25 degrees outside and the room aircon didn't seem to work. Very hot. No main light. Quite a dark room with small window
Lots of choice at breakfast. TV worked. Staff friendly
Stayed in May 2024
Reviewed: 12 May 2024
Jurga
United KingdomLocation good. Breakfast very good. Friendly staff.
Stayed in May 2024
Reviewed: 12 May 2024
Scott
United KingdomSo a few things.. the bed frame seemed like it was broken because every movement in the bed made horrendous noises. The air con unit was hanging off the ceiling at one end. The shower is not suitable for anyone over 5 foot 5 as I’m 6 foot and my head was touching the ceiling in the shower.
Location was perfect and easy to find.
Stayed in May 2024
Reviewed: 10 May 2024
Jones
United KingdomThe roof over the shower is too low. I'm 6'4" and I had to crouch down on the shower otherwise my head would have been through the ceiling
Room spacious & comfortable. Room service was prompt
Stayed in May 2024
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