Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#6 of 40 hotels in Hillingdon
Guests' ChoiceBased on 13180 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.8
Value for money
7.5
Free WiFi
8.7
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End of dialog contentReviewed: 7 June 2024
Asahi
JapanCoffee was not coffee. I'm not sure what it was but it was undrinkable. Big let down for such a nice hotel.
Breakfast was average. No eggs.
Stayed in June 2024
Reviewed: 6 June 2024
Terry
United KingdomBar menu offers little choice,small portions and over priced.
Location.clean room. Excellent breakfast.
Stayed in May 2024
Reviewed: 6 June 2024
Steve
Trinidad and Tobagonothing
Breakfast, room size, staff, was able to get an early check in after a 1ohr flight
Stayed in May 2024
Reviewed: 6 June 2024
Catherine
Canadanot a wide variety of meal choices for dinner.
Room was great, breakfast good. Signage at airport was a little difficult to find.
Stayed in June 2024
Reviewed: 6 June 2024
Isam
OmanNothing
Close to terminal 5
Stayed in June 2024
Reviewed: 6 June 2024
Andriani
GreeceThe hotel is dated, its all brown and feels old. It's a bit depressing looking. It's expensive (you're obviously paying for the location and the name Sofitel) so would be good if it had a fresher look.
Breakfast was great, rooms are big, room service food was good. Location is great for the airport.
Stayed in May 2024
Reviewed: 6 June 2024
Gill
United KingdomThere was a very noisy fan in our room that we couldn’t turn off that made sleep difficult
Stayed in June 2024
Reviewed: 6 June 2024
Sally
AustraliaJust personally, I'm never good with an airconditioned room where you cannot open a window.
Staff were efficient and friendly. The bed was very comfortable. The shower was powerful and the bathroom clean with all facilities. It was a convenient location for us.
Stayed in May 2024
Reviewed: 6 June 2024
Marian
AustraliaGreat location
Stayed in June 2024
Reviewed: 4 June 2024
Mary
United KingdomThe bedside switches near the window did not work. There were no decaffeinated tea sachets in the room, only two ordinary tea sachets and the tiniest of milk sachets. Abysmal.,
OK for an airport hotel.
Stayed in June 2024
Reviewed: 4 June 2024
D
United KingdomEase of access to and from airport perfect - great for early check-in. Well presented hotel with very friendly welcoming staff. Clean and tidy.
Stayed in May 2024
Reviewed: 4 June 2024
Charles
United Kingdomstaff
Stayed in May 2024
Reviewed: 4 June 2024
Brian
United KingdomBar very expensive. £50 for 3 drinks, but only just over £100 for 3 meals. Didn’t make much sense
Convenient, excellent staff, hotel cost good value for money
Stayed in May 2024
Reviewed: 4 June 2024
David
United KingdomNothing really……one very slight “moan”,,,,,,very sparse provision of milk for making tea. Called reception, no answer, went down to request more, waited more than an hour and called again (was answered this time) and finally got sorted.
Room and close proximity to London Heathrow Airport
Stayed in May 2024
Reviewed: 4 June 2024
John
United KingdomUnbelievably, the restaurant and bar ran out of white wine by 9pm on the Sunday we stayed. How can that be allowed to happen?
Great hotel for Terminal 5 access
Stayed in June 2024
Reviewed: 4 June 2024
Dawn
United KingdomThe price Especially the security deposit
Stayed in June 2024
Reviewed: 4 June 2024
Victoria
United KingdomWe ate dinner in Vivre and the service was pretty much non existent, despite the 12.5% service charge added to our bill. We had to ask three times to get someone to take our order and each person we asked passed it to a colleague (who also didn’t seem to think it was their job). It went on like this for two courses and we left £150 lighter after an overpriced, frustrating evening.
We had an upgrade to a beautiful room. For LHR terminal 5 the location cannot be beaten - you walk there through an enclosed corridor and it takes 5min. The staff on reception were very nice and professional.
Stayed in June 2024
Reviewed: 4 June 2024
Chi
United Kingdomno indoor swimming pool
clean room and good location for T5 morning flight boarding
Stayed in May 2024
Reviewed: 3 June 2024
Tony
United KingdomLong wait for a drink in the bar
Location, room
Stayed in May 2024
Reviewed: 3 June 2024
Sukhbir
United KingdomThe arora suite where we had the wedding reception was too warm , not sure if air con was not sufficient for the room and people
Bright and modern
Stayed in June 2024
Reviewed: 3 June 2024
Deborah
United KingdomThe bar area seemed small.
Breakfast lovely, plenty of choice.
Stayed in May 2024
Reviewed: 3 June 2024
David
United KingdomPerfect for our needs
Stayed in May 2024
Reviewed: 3 June 2024
Phil
GibraltarNothing specific; it’s expensive for the room/facilities but the location/convenience is worth the extra cost!
Excellent hotel with prime on-airport location; all the facilities you’d expect plus helpful staff and just a short walk to your flight
Stayed in March 2024
Reviewed: 3 June 2024
Peter
United KingdomNothing
Very efficient check in Room was perfect Restaurant food and service excellent
Stayed in June 2024
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