Unfortunately matress very soft with a 'hollow' in the middle- seen much better days. Pillows not much better, soft & shapeless - not good for back/neck comfort overnight. Only other issue was 'tepid' water in shower in the morning.

Great cleanliness and lovely decor throughout. Very decent breakfast, garden looked nice also. Staff seemed lovely. Good teamaking facilities in room.

Stayed in June 2024

None

All

Stayed in May 2024

Nothing

Everything

Stayed in June 2024

Nothing really to note

Plenty of tea, coffee, milk sugar

Stayed in June 2024

No meat option for breakfast

Stayed in May 2024

Great location and clean

Stayed in May 2024

Central location close to everything. In good area

Stayed in May 2024

Breakfast was overpriced and was not the best quality, there is a Olive Cafe that was better for value for money and the food quality was nicer. There were hairs in the bath left from previous guests which wasn't great. The shower hose was too short and the water that came out was like a jet wash. There was a pull up button from bath to shower which was extremely stiff so had to had a bath at times, that needs looking at. The TV in the room was of poor quality and didn't have basic channels such as bbc 1 which was weird, not that we were there to watch tv but it does need an upgrade. Would have been nice to have an iron and ironing table. The silicon around the bath tub was of poor quality and neat. Great to have parking though the bays are extremely tight especially for SUVs which is what most family's do drive these days.

The location of the hotel was great and the staff overall were very friendly. The rooms were spacious and the decor within the hotel was generally clean and presentable. Nice to have somewhere to park your car.

Stayed in May 2024

Easy on site parking. Welcomed by friendly staff, room was clean and comfortable, followed by a lovely breakfast service. Everything we could want for a short stay.

Stayed in May 2024

In need of a little refurbishment. One bedside light very poor.

Comfortable bed, spacious room and great shower, good location.

Stayed in May 2024

A shame the hotel bar closes around 9pm. It would have been nice to have a drink after the concert. The hotel is missing an opportunity here!

An extremely warm welcome from Jenna on reception. We stayed in Superior Double which had a lovely garden view and huge bed which was super comfy. Excellent walking distance location for both BIC and the town centre. Parking plentiful. Gorgeous decor throughout. We bought the full English breakfast, really well cooked and plentiful.

Stayed in May 2024

Took a few trips to the bathroom to feel comfortable crossing the hallway to use the toilet and shower. Shower drainage was slow which meant the shower tray filled up really quickly. Blind in the bedroom was away from the window which meant it leaked a lot of light in the room and I was awake just after 5 thinking it was a lot later. Only a fee small things but generally a really good stay.

Hotel was very clean. Staff member on arrival was very polite. Room was small and clean but suitable for just getting my head down for the night. Bed was comfortable and pillows were decent too. Close to the beach but also restaurants, bars and shops. Good CCTV coverage and felt like a safe area. Parking right outside too. Bathroom was sepeeate to the bedroom but it was key entry for my room only which was good. I didn't use the kettle but it was good to have the ability to have a hot drink should I have wanted one.

Stayed in May 2024

Location close to the beach. Free parking. Very clean room.

Stayed in May 2024

Traffic noise

Beautiful traditional old building. Decorated to a good standard. The bed was very comfy and towels and linens good quality. We had a superior room overlooking the garden.

Stayed in May 2024

Room was extremely small

Great location for Bouremouth Arena

Stayed in March 2024

A shame the bar does not open after 9pm! Bathroom could have been cleaner and it was very small!

Very reasonable price with parking included. Room was upgraded on arrival for no extra fee. Friendly welcome and easy to arrange a late check-in. A smart room, with everything in good working order.

Stayed in May 2024

N/A

As soon as I arrived at the reception, was greeted by a lovely receptionist who was very helpful and friendly and offered a free upgrade which I was delighted about. Thank you very much. The room was very comfortable with lots of room and spotless. Lovely garden outside the bar area,beautiful on a sunny day. Would definitely stay there again and only a 10 minute walk to the town centre

Stayed in May 2024

We got a dark room with a small window leading to a parking lot (despite the advertised room with large windows leading to the garden). We asked for a change, but apparently the hotel was fully booked (although a large party just left and they were cleaning the rooms). The sheets seemed clean and washed, but with a few old stains. I found the mattress uncomfortable.

The staff was nice and friendly, the breakfast was tasty. The hotel is tastefully decorated and has a garden for kids to run outside. The location is great, near the beach.

Stayed in May 2024

We only slept there as we were catching the early Poole ferry to France. Extremely comfortable beds - joined into a 6 foot superking. The room was very warm and comfortable, as was the shower room. Carpets were new, but some of the furniture was very tired and needs replacing. There were tea and coffee making facilities and a hairdryer. Plenty of toilet rolls in the shower room and good water pressure with plentiful hot water. We parked on site right next to the entrance (lucky) and had a ground floor room which was easily accessible.

Stayed in May 2024

Free parking on site. Room is nice with a view not involving a car park or back wall of another hotel. Room was warm and clean with nice decoration.

Stayed in April 2024

Shower was very compact

Friendly staff, very helpful. Very clean.

Stayed in April 2024

Budget room was small. Adequate for one person but difficult for two as double bed up against a wall.

Friendly, helpful staff. Great to have free parking available. Lovely breakfast choices.

Stayed in April 2024

Stayed on a Friday night and came back about 9pm but the bar area was completely closed, not sure if this was a one off but would have been nice to have a drink

Comfy beds, staff lovely and friendly, great wifi

Stayed in April 2024

Great location

Stayed in April 2024