Great North Road, Seaton Burn, Newcastle upon Tyne, NE13 6BP, United Kingdom
#11 of 59 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 2391 hotel reviews
8.5Cleanliness
9.1
Comfort
9.1
Location
8.5
Facilities
8.9
Staff
9.1
Value for money
8.5
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 June 2024
Shayeena
United Kingdomnothing
such a lovely hotel, very friendly and accommodating staff, excellent breakfast, lovely communal areas where my kids were happy to run around and even a little kids room where they could play while we had dinner. Lovely pool with sauna and steam. You can tell the hotel is well managed as everything runs like clockwork and the staff all seem happy which creates a nice atmosphere Everything felt easy - I was sad to leave!
Stayed in June 2024
Reviewed: 3 June 2024
Hannah
United KingdomLovely staff. Clean. Nice food & great facilities. Very good value for money
Stayed in June 2024
Reviewed: 3 June 2024
Angela
United KingdomComfortable and clean , staff lovely
Stayed in June 2024
Reviewed: 3 June 2024
John
Irelandnothing
location and parking
Stayed in May 2024
Reviewed: 2 June 2024
Ricky
United KingdomBreakfast was very expensive as I hadn’t prebooked it
Functional
Stayed in June 2024
Reviewed: 1 June 2024
Jenny
United KingdomNothing
Breakfast was varied and good Staff were friendly and helpful Room was very clean Spa facilities were good and swimming pool was the warmest we’ve been in for a while
Stayed in June 2024
Reviewed: 1 June 2024
Martin
United KingdomNothing
Clean and tidy
Stayed in June 2024
Reviewed: 31 May 2024
Frederick
United KingdomThe room was ideal, very quiet and well equipped - perfect for a short break. An excellent breakfast, spoilt for choice. Altogether a very pleasant stay.
Stayed in May 2024
Reviewed: 30 May 2024
Ruth
United KingdomThe lift was out of order,people had to struggle upstairs with luggage.
Breakfast was excellent, lots of choices whether you wanted cooked or continental.Staff were constantly making sure everything was stocked up and fresh. Comfy bed and lovely pillows, just right.Plenty of parking and not far from A1 or the airport,despite that the room was quiet. Every member of staff we encountered were polite and spoke to us.
Stayed in May 2024
Reviewed: 30 May 2024
Daniel
United KingdomFood menu prices for some things are bit overpriced. Internet wasn’t great.
Facilities Service Location
Stayed in May 2024
Reviewed: 29 May 2024
Robert
United KingdomLift was broken, waiting for parts, but staff offered help.
Good location Friendly staff Excellent facilities Breakfast
Stayed in May 2024
Reviewed: 28 May 2024
Kevin
United KingdomThe carpet in the room needed a good clean it had a big red stain on it, the poof also needed a clean it made the room feel dirty even though the rest was clean.
Location we wanted a base so we could travel round and this was perfect for that. The addition of the swimming pool was great, kids eating free made a big difference and the staff were amazing.
Stayed in May 2024
Reviewed: 20 May 2024
Sofia
PortugalDinner/food service finishes quite earlier in the evening, leaving no alternatives
Room was good
Stayed in May 2024
Reviewed: 19 May 2024
Bev
United KingdomThe layout and cleanliness.
Very clean, staff are very helpful and accommodating.
Stayed in May 2024
Reviewed: 17 May 2024
Lynne
United KingdomI liked everything
One of the best hotel breakfast I ever had
Stayed in May 2024
Reviewed: 16 May 2024
Lynda
United KingdomThe humming noise in the room was awful
Clean open bright
Stayed in May 2024
Reviewed: 15 May 2024
Mario
IrelandOn the outside, it looks like a 1900 abandoned school/hospital. It deserves some renovation on the outside as well.
Everything on the inside of the hotel is great. Comfortable massive bed. We had breakfast and dinner and the food was delicious
Stayed in April 2024
Reviewed: 14 May 2024
Lydia
United KingdomLift wasn't working
Breakfast amazing and staff exceptional
Stayed in May 2024
Reviewed: 13 May 2024
Jamal
United KingdomLift was out of order
Great staff & lovely breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Jessica
United KingdomI have lupus which is a autoimmune disease and my mobility isn’t great and our room was a little distance away and the lift was out of order so I struggled with the stairs everytime we went anywhere
The pool,spa & the bar area were lovely, staff were so polite
Stayed in May 2024
Reviewed: 12 May 2024
Philip
United KingdomRoom temperature was very warm and unable to turn it down
Good facilities and modern hotel
Stayed in May 2024
Reviewed: 11 May 2024
Christine
United KingdomComfortable bed & pillows. The receptionist was very helpful in finding me a downstairs room as the lift was broken & my bag was heavy & I needed to leave early the next morning. Convenient for the airport only 15min drive.
Stayed in May 2024
Reviewed: 10 May 2024
Emma
United KingdomRoom key didn’t work due to system update but the staff were amazing on resolving the issue and made sure I got in to my my room.
Very helpful staff.
Stayed in April 2024
Reviewed: 9 May 2024
Linda
United KingdomNothing.
Everything was perfect. Staff were great, public spaces immaculate, bedrooms exceptionally clean and comfortable. Good choice at breakfast.
Stayed in May 2024
Leipzig, Germany
Trinity Beach, Australia
Rastovača, Croatia
Presidente Prudente, Brazil
Tagamanent, Spain
Ficarra, Italy
Taichung, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content