The rooms are a bit noisy. We could hear the shower and toilet flushing from the room above. It did not keep us awake. But if you are a light sleeper you might want to bring ear plugs. There is also no kettle to boil water and not a lot of sockets. But we would definitely go back because the staff is so lovely.

We had a great time at Hotel Sancho. We were amazed by the hospitality of the staff. They were incredibly friendly and helpful. They gave us some great advice on visiting the city and went out of their way to help us with changing rooms (we switched after one night). It was really exceptional. The rooms were very clean and were provided with a soap, shampoo and some dental cleaning products. The beds were also comfortable. The location was great for us. We traveled by train and it was in walking distance from Atocha. It is also near two metro stations (we mostly used Delicias) and there is also a busstop very nearby. We didnt have breakfast at the hotel. There were a few really nice options in the street (we especially liked Rodilla).

Stayed in May 2024

Loved this hotel - very kind and friendly staff, very nice modern and super clean room, good breakfast and great location for the metro, train station and for the reina Sofia museum. Thanks for a great stay!

Stayed in June 2024

No complains.

Great location. 30 second walk from metro. Using metro, only 10-15 mins to center. Very nice staff!

Stayed in June 2024

There was nothing that I could really fault about this hotel. It was as expected. Although out 11 year old did realise that some of the rooms seemed to have a balcony, which our room didn't (this did not affect our stay at all).

The hotel is so close to the metro that you can almost get on a train as you leave the main door. It is ideal for travelling the city. There are many local facilities - bars, restaurants, shops etc - a short walk away. The room was spacious and clean, with the option to have housekeeping tidy the room daily or leave it as is. Our 11 year old was particularly impressed with the afternoon reception staff, who spoke to him every time we passed - sometimes a 'Hola' if busy with other guests. The terraces were great for sitting out in the evening, with option to be out in the front or back of the hotel.

Stayed in May 2024

Great location and service!

Stayed in June 2024

Breakfast

Stayed in June 2024

Very good location, everything is within easy reach. The staff were great: very kind, attentive and incredibly helpful.

Stayed in June 2024

Location, area outside not very clean.

Stayed in May 2024

Wifi glitches

Breakfast was good

Stayed in May 2024

Should have blanket

Good location, friendly staff

Stayed in May 2024

I like all in this hotel. Thank you very much for all. I hope to come again at any moment and I will return there. Have a good day for all.

The staff was tender and fulfilled all my expectations. All of the above the woman at the front desk. Sorry I don't remember her name but she was excellent with us

Stayed in April 2024

Smaller, intimate hotel, has everything you need, good breakfast, very clean, view of the Paseo de las Delicias or of the garden (you are asked which one you prefer), nice terrace at the 7th floor, very close to the metro station Delicias, just few meters away, and shops, including a supermarket, farmacy etc, also very close to Museo del Ferrocarril. Above all, great staff, like a family, always keen to help and take care in everything, even to lend you an umbrella when it rains.

Stayed in April 2024

Room was at front and besides traffic had the noise and vibration from the metro and train below the hotel.

So convenient for getting around, great little hotel. Used the attached cafeteria for breakfast/snacks/drinks. Staff very helpful. Immaculately clean and vey comfortable bed.

Stayed in May 2024

Room, location, bed, interier

Stayed in May 2024

Easy to get to (stumbling distance from Metro), very clean, friendly staff, lots of shops and restaurants nearby

Stayed in May 2024

Extremely clean, very helpful staff, ideal location for discovering the city on the foot.

Stayed in May 2024

A very nice place, perfectly located, close to the center of Madrid (4 stations of suburb for Puerta del Sol, station just in face of hotel). Large rooms, pleasant people. Correct breakfast.

Stayed in May 2024

The beds were very comfortable, property was clean and location fantastic. Staff warm and welcoming!!

Stayed in May 2024

Bedrooms a little austere, beds a little firm. Lack of toilets ie none on top floors where terraces are. But overall was great.

Beautiful decor in public spaces. Lovely terraces and library to sit in. Exceptionaly clean. Cafe attached to hotel was great, food and service fabulous.

Stayed in May 2024

To much noise. The windows are not sound proof, and you can hear eveything from outside.

Stayed in May 2024

Room size was pretty small but we made due.

I liked the staff. They were friendly and helpful. I believe the woman’s name at the front desk was named Monique. She was very nice and helpful even though my Spanish was very limited. Also the little coffee shop next to Hotel was very nice. I would get there about seven in the morning and enjoyed the coffee drinks and pastry and the people working there were very nice.

Stayed in April 2024

Nothing

Everything

Stayed in May 2024

Can't think of anything.

Very pleased with the room which was bigger than average for a city hotel and we had no problem requesting single beds as we are friends not a couple. This is becoming a real problem elsewhere. There was also a bath as well as a shower which we both like. Substantial buffet breakfast is offered in the dining room for very reasonable cost. They also offer dinner but we didn't need that. In addition there is a cafe for coffee and snacks which is open until 11 pm. Reception staff were very helpful and Reception is manned 24 hours a day which was important for us as we were returning in the early hours from the tennis tournament.

Stayed in May 2024

Room was a little small and not very decorative.

Breakfast was good. Location was not in the heart of the City.

Stayed in April 2024