Staff was not attentive.

Location

Stayed in April 2024

Spa closes early

Super Location

Stayed in May 2024

The pool looked nothing like the photos. Missed the spa vibe

Excellent location and spacious rooms. Authentic decoration style.

Stayed in May 2024

When choosing room with "balcony", do not expect a place when you can seat. This will be a 20cm wide 'add-on' to the room. I find this a bit misleading when looking at the pictures.

Perfect location and super helpful staff.

Stayed in May 2024

Good breakfast, nice room, good location, nice paintings collection in the restaurant.

Stayed in May 2024

Beautiful, traditional hotel in the heart of historic Karlovy Vary. Although our stay was short, we did leave refreshed. Excellent choices of dishes at the dinner and breakfast buffet. Hotel staff friendly and helpful. Would definitely recommend this hotel!

Stayed in April 2024

A shower in the bathtub, with high sides, a bit difficult to climb in

There was an elevator. Very good location

Stayed in May 2024

Ideal location in the centre of town. Very good pool and spa facilities. Comfortable bed.

Stayed in April 2024

Very good location:)

Stayed in April 2024

Pillows are not the most comfortable and there is very limited amount of parking spots.

It is next to the river, few steps from the center, very quiet place. SPA is not huge, but there were not many people and it was ok.

Stayed in May 2024

Elevators seem outdated and sometimes skip floors, door opening somewhat lagging.

Spacious room with modern bathroom and great view from the fourth floor (see picture)! Great location.

Stayed in April 2024

Location

Stayed in April 2024

The Inside pool was disappointing. Water was cold. We payed more for a balcony, and it was minimal, with a high wall that didn't allow us to see the river or the city while sitting. The view was wonderful though.

Breakfast was wonderful. The hotel has a decadent charm, it's old, but it was nice staying there.

Stayed in February 2024

There is no soap in the bathroom. If this is the hotel policy (which I see for the first time), it would be nice to know ahead of time so we can bring our own. The same goes for coffee. There is a kettle in the room, but only tea (no coffee). The hotel parking lot was full, so the car had to be left at a public parking lot uphill. This was not a problem for us, but it might have been for older folks.

Very pet-friendly staff :)

Stayed in April 2024

The room was incredibly hot and there was no way of reducing the heat. We had to leave the balcony door open all night in order to have a decent temperature at which to sleep in.

It was very well situated, the bed was comfortable and the room was huge. There was a good breakfast buffet.

Stayed in April 2024

I can't pick fault

Food was fantastic. Location was great, very clean, music playing in the bar was wonderful,

Stayed in March 2024

parking

Stayed in March 2024

The restoration is a bit old, some dirty spots on the walls and bathroom. However, not ruining the full impression.

The rooms where very big and clean. Breakfast was various and tasty. Pool and hammam not crowded.

Stayed in February 2024

The pool is small and full of people most of the time, it was nearly useless for adults. The car parking was full even in low-season. I had to park my car ~600m away. The furnishings are shabby in some places and could use a renovation already (if you care). There was quite a queue for a check-in when I arrived. I've spend there a bit more time than I would like to spend.

The hotel is located in the resort area of the city. It could be easily reached by car and there are a number of parking opportunities apart from the designated hotel parking, which was full even in the low-season time. The breakfast and dinner were quite diverse. Close to the hotel there is a railway station that brings you up to a nice viewpoint on the city and the surroundings. Mineral springs are also not too far. Staff speaks Russian, Czech, German, English.

Stayed in February 2024

The hotel is very nice, it reminds "Hotel Grand Budapest", has a pool and beautiful view on the city

Stayed in January 2024

Everything looks a bit worn down - from the bathtub in the bathroom to the pool. From afar looks very nice and warm, but once you take a better look, it could use a renovation. The pool is fairly small. Also, tv is old school tv, no smart options or even hdmi. When almost everything (including bars/restaurants) in the city closes by 8 p.m. and the pool/sauna in the hotel by 9 p.m., it would be nice to have at least an option to play some music in the room or watch your own netflix.

The location is really nice and the hotel was ok. The breakfast had a lot of options that could satisfy everyone's needs. The sauna was also very good.

Stayed in January 2024

Staff were somewhat indifferent we were ignored at reception while the receptionist was dealing with another employee I felt it would have been appropriate to at least have said could you please give me a moment

Enjoyed the wellness facilities particularly the steam bath

Stayed in January 2024

A degree of staff indifference

Steam room sauna Wellness centre

Stayed in January 2024

The weather was not very good when we visited, so the spa facilities were very crowded. Our room was in a very remote part of the hotel, so we had to take down one elevator, walk through a long hallway to the lobby, before taking up another elevator to get to either the breakfast room or the spa area.

Nice old style hotel with very good breakfast. Most Spa facilites are included, like swimming pool, sauna and a steamroom. The room was very spacious with a nice view of the river and promenade in front of the hotel. Overall the hotel had a good price to value ratio.

Stayed in October 2023